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Old 10-18-2019, 05:51 PM   #211
DeadGhostKnight
This is Dr. DGK, I'm listening...
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Quote:
Originally Posted by blackleader_ View Post
Not sure, if this is the proper space to do this complaint, but I am aware that if I do this on F4F's Facebook group, I will be banned.

I am having the following issue with F4F's Spike Spiegel, I received a notification informing that my statue was going to be shipped on the August 20th, and in this email was provided to me the shipping label.

But passed two weeks, the shipment didn't move and I decided on the September 5th to contact F4F's CS, and since then, all that I receive from the CS is that they are tracking the statue, and this is kind annoying because it's been almost two months and I don't see any kind of resolution to this issue.

Does anyone had already this is kind of problem with F4F? I've been a client of them since 2015, I've always had a great relationship with the company, but this is the first time that I am feeling that I am going to have a serious issue.
Keep hitting up CS, remember to check your ticket on your account.

Honestly i'd hit up Alex Davis on Facebook too and see if he can find out what's going on.

If you have no luck send me your details and i can forward them to Alex myself.
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Old 10-18-2019, 08:36 PM   #212
blackleader_
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Quote:
Originally Posted by DeadGhostKnight View Post
Keep hitting up CS, remember to check your ticket on your account.

Honestly i'd hit up Alex Davis on Facebook too and see if he can find out what's going on.

If you have no luck send me your details and i can forward them to Alex myself.
Hi! Thanks for helping me out. I was dealing with this situation via email, but now I am going to open a ticket. I'll be in touch if something new happens.
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Old 11-03-2019, 01:00 AM   #213
Nicodimas
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Broken finger..

How likely am I going to get a replacement part ? Check it happened while I had in the box.

Bummer but looks like a weak point for sure.

Anyone have this experience?

Posted my bad luck for others to review, does this part just break this easily normally.
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Old 11-03-2019, 01:36 PM   #214
DeadGhostKnight
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Quote:
Originally Posted by Nicodimas View Post
Broken finger..

How likely am I going to get a replacement part ? Check it happened while I had in the box.

Bummer but looks like a weak point for sure.

Anyone have this experience?

Posted my bad luck for others to review, does this part just break this easily normally.
First I've seen. If you ordered direct from F4F hit up their CS team.
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Old 11-03-2019, 08:31 PM   #215
SAB380
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Sold!
Great statue but I've made the decision that I don't have anywhere near the space to display all 4 characters at 1/4 scale on those huge bases.

Would much prefer 1/6 diorama and all of them sitting around the couches eating noodles. I'd pay the same price or even more for that.
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Old 11-05-2019, 06:02 PM   #216
Nicodimas
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Quote:
Originally Posted by DeadGhostKnight View Post
First I've seen. If you ordered direct from F4F hit up their CS team.
Yeah I think I got unlucky as it was basically in storage this time. They got back to me...

Luckily First 4 Figures is making it good with a new arm and I made little protectors for the hands with some stryofoam to avoid this from occurring on the other hand .. the /bang would have been terrible.. now I know and a quick fix should make sure it doesn’t happen to anyone else too. Very prompt customer service too
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Old 11-13-2019, 12:00 AM   #217
Nicodimas
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Got my replacement , this whole process was very smooth. Actually one of my better customer service experiences.

For storage I went out of way to create a way for this not break though. That finger seems relatively fragile. I figure this should be unlikely to occur ...

Having now smashed that arm (they made me smash it!!) gave me a sense of strength. I used a 3 pound hammer on a refflinghaus anvil which returns about 95% of energy back.
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Old 11-15-2019, 07:41 AM   #218
DeadGhostKnight
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Quote:
Originally Posted by Nicodimas View Post
Got my replacement , this whole process was very smooth. Actually one of my better customer service experiences.

For storage I went out of way to create a way for this not break though. That finger seems relatively fragile. I figure this should be unlikely to occur ...

Having now smashed that arm (they made me smash it!!) gave me a sense of strength. I used a 3 pound hammer on a refflinghaus anvil which returns about 95% of energy back.
Glad to hear it all went smooth!
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