Well after some problems with a damaged Kong base, I decided to approach Weta's CS team to see if they could help (even though I didn't buy the statue directly from them).
Their response was just unbelievable to say the least. After returning the damaged base to them, Darren picked the best cast Kong base from the workshop and had Sourisak Chanpaseuth (Weta's chief SFX painter from the Lord of the Rings Trilogy) do a beautiful, one-off custom paint app on it!
To make things even better, he got Richard Taylor (head of SFX) and Peter Jackson (!!!) to sign the base for me, and returned it to me with a special Lord of the Rings collectible Film Frame mount never commercially available!
If that doesn't take the award for best Customer Service ever, I sure as hell don't know what does...
The photo doesn't bring out all the subtleties in Sourisak's paint app, but it's knockout - so much better than the standard production base.
Cheers guys! 'Above and beyond the call of duty' I think is the expression!
