DARKSEID ISSUES
Hey Folks,
I’m going to do a live video addressing all this later today, but wanted to post an update here as well. We quickly discovered some issues with the Darkseid pre-orer this morning and are going to fix it ASAP!
Needless to say, I wasn't expecting to wake up this morning to about 11 Darkseid sales and immediately came here to see what was the issue was.
1. Shipping: Although Shipping costs have gone up, $86 to anyone for a 20x20x25 box that is 25lbs is CRAZY! The problem was on our end. Our back office uses our UPS account to determine shipping costs and since it's been since Sept that we put anything on pre-order...our UPS acct wasn't linking up because of a password change. For the folks who were charged $85 or MORE...I did a few tests and you should have been charged around $59-$65 for UPS ground. I don't charge any extra for handling...so you are paying the exact same amount as I'm getting billed for.
2. Pricing: NO ONE, not a single distributor or store will ever sell any TH product for $1 less than out EX on our site from now on. Going forward, no one will be able to discount a TH item without written permission from me. Why in the world would I ever want you to purchase something day one for what amounts to over $100 in savings! There was an error with Spec Fiction today, please don't get me wrong, I think Todd is AWESOME...but looking at how this completely pulled the rug out from under our EX release is pretty major and eye opening.
3: EX pricing. Unless I'm wrong, I've always kept the EX the same price as the regular edition. This will always be the case with TH EX.
The bottom line, is I'm trying to do my best to get you guys the best price on my pieces. Between the shipping (no mark up) and the EX, I'm hoping you guys will purchase from me first...
This is how we're going to fix this Darkseid issue...Vicky is refunding all the purchases from today (around 20) and we are relaunching Darkseid next TUESDAY, Feb 4th. I hope you guys will be part of this relaunch pre-order and understand that the shipping error was on us.
Thanks to everyone here for always keeping me informed on whats going on. So sorry for this hiccup!!
Last edited by Tweeterhead; 01-30-2020 at 02:21 PM.
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