Quote:
Originally Posted by Subby1938
XM replaces damaged items with sender . If they tell you they can’t meaning sender it’s a lie . Every issue I’ve had they replaced . I’d contact XM give them all info receipts and sellers name and info as well
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I have no doubt XM will replace the damage item with the sender, what I'm doubting is neither one will want to pay the shipping costs to send it to me.. If it was a small piece it wouldn't be that expensive but since it's part of his lower body I imagine they would have to send me a whole new statue as I'm sure they don't have boxes just for his lower body, especially since this seems to be very fragile part of the statue..
Back when XM first started out they would take care of any issues directly but in the last year or so they changed their policy, now you have to go through whoever you bought it from... which of course is a bigger hassle...
I'll wait and see what the outcome is... but from the first response I got it didn't sound optimistic..
All that aside, this statue is amazing.... gorgeous in sculpt and paint quality....