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Originally Posted by built2shred
When were talking on average $1100 to buy an XM statue shipped, people are not going to be patient when problems arise...
When you make changes and don't let your customers known until they open their box people are going to be upset.
When a problem does happen and the company goes dark on it, people get pissed...
The first several years XM would always answer questions and be upfront with what they were doing, now that's not so much the case anymore...
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Totally agree.
They ONLY brought the metal claws to shows for months and months, and whenever a question was asked about the bone claws.....silence. It then goes up for PO showing the opposite of what they brought to the shows but then apparently it's our fault for being upset at the lack of communication/clarity? I also love how on the article they said:
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Turned out that the prototype set up team had in fact, incorrectly fitted Metal claws over the above set up when our original plan was to have Bone claws instead. (Whoops)
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So I'm supposed to believe that NO ONE at XM ever noticed this for the entire time this piece was brought to shows? Either they're being dishonest, or they don't pay very much attention to what they bring to shows. Neither option is very good.
Miscommunication happens. I get it. But good lord do not be surprised/upset when people WANT to give you $1,000 for a freaking statue of a comic book character but want clarity on what it is they're buying, and why things have changed from what they've been shown. The whole blind loyalty thing wears really thin, really fast.
