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12-18-2011, 02:18 PM
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#1
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Yeah, I spend WAY too much time here!
Join Date: Apr 2005
Location: ASGARD
Posts: 17,497
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making insurance USPS claim
I sold a statue and the buyer is claiming it was damaged in shipping which I don't believe but it had insurance by USPS.
So who files him or me and what happens to the statue?
And where does paypal sit in this?
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12-18-2011, 02:30 PM
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#2
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A.I.M.
Join Date: Jun 2006
Location: The United States of America
Posts: 4,312
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Quote:
Originally Posted by lord odin
I sold a statue and the buyer is claiming it was damaged in shipping which I don't believe but it had insurance by USPS.
So who files him or me?
And where does paypal sit in this?
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He has to be the one making the claim...he has to bring everything including the box it came in, fill out paperwork and have the authorized personal at the post office look at it...He will need some info from you for paperwork...Paypal could give a sh!t about insurance...
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12-18-2011, 02:42 PM
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#3
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What is a free gift? Aren't all gifts free?
Join Date: Oct 2011
Location: Idaho (in the middle of BFE)
Posts: 1,733
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Sadly..my USPS tells me if its been opened & the box looked damaged when I receive it from them, it's my problem 
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12-19-2011, 05:46 PM
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#4
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Hercules
Join Date: Oct 2006
Location: San Diego
Posts: 14,169
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boycott usps, they are just holding on by a thread, and screwing over customers in the process.
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12-19-2011, 05:54 PM
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#5
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What is a free gift? Aren't all gifts free?
Join Date: Oct 2011
Location: Idaho (in the middle of BFE)
Posts: 1,733
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Quote:
Originally Posted by Spazzy
boycott usps, they are just holding on by a thread, and screwing over customers in the process.
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Yea.. I really do hate them.. I had a special present from my uncle a few yrs back come from Florida.. it was broken, because of them, I took it back, they told me because I opened it, they said I excepted the condition of it UPSP 
Thx ! Spazzy 
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12-19-2011, 06:14 PM
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#6
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Hellfire Club
Join Date: Oct 2006
Location: chicago
Posts: 4,163
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i had a favorable resolution from a usps claim (not ups). process with usps took a while, but the person that recieved the package has to file the paper work including taking several pictures of the damaged item and the packaging - save all of the boxes etc until you get resolution. then if you get a favorable resolution the shipper receives the insurance money and the shipper pays out the buyer.
luckily i was working with an honest seller. so at the end of the day while i received a cracked statue, it ended up being a free cracked statue as i received the insurance proceeds. a painful process but a good resolution.
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12-19-2011, 06:19 PM
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#7
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It's not hard to meet expenses, they're everywhere.
Join Date: Nov 2005
Location: South Georgia,Usa
Posts: 4,782
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I have been screwed over my USPS insurance a few times years ago bought some art from a collector 5k worth the package went missing it was insured the usps refused to pay on the claim because there was no proof of value because it was art.. WTF my receipt for payment should have been enough. Luckily my collectors insurance covered it ... with that said you should always insure any packages over 100 just in case...
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