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03-07-2018, 01:07 AM
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#3191
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A day without sunshine is like... night.
Join Date: Jan 2007
Location: Germany
Posts: 220
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Now waiting for nearly 6 weeks and still no refund given by PCS. I hope this gets sorted asap.
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03-07-2018, 02:05 AM
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#3192
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Shadowhawk
Join Date: Nov 2013
Posts: 946
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Quote:
Originally Posted by Mace Handowan
Now waiting for nearly 6 weeks and still no refund given by PCS. I hope this gets sorted asap.
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very scary!
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03-07-2018, 06:45 AM
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#3193
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The quickest way to double your money is to fold it in half and put it back in your pocket.
Join Date: Jun 2008
Location: Ohio
Posts: 1,368
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After seeing all these issues I won't be ordering from this company again. I have Kitana and She-ra ordered and once they are here, I'm done.
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03-07-2018, 10:05 PM
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#3194
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I took an IQ test and the results were negative.
Join Date: Jun 2013
Location: Mordor
Posts: 83
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Sent my Evil Ryu 1:3 refund request on 12/26/2017.
After 3 months, still have no refund, no response from PCS.
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03-07-2018, 10:18 PM
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#3195
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Experience is something you don't get until just after you need it.
Join Date: Aug 2017
Location: Gotham City
Posts: 1,197
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They don't even answer the phone. I wish MK could give the line to someone else.
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03-08-2018, 01:20 AM
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#3196
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A day without sunshine is like... night.
Join Date: Jan 2007
Location: Germany
Posts: 220
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That is totally unacceptable. There is no reason why it should take that long. As already mentioned: When PCS states that refunds will be issued within 30 days, fine. As long as they honor the time frame I am fine with this.
However, it seems that they do not really care. If accounting is too slow, hire someone in addition to get the job done.
PCS produces some amazing statues, but that is not enough. Improving customer service turnaround times, etc. is another major part. Only when achieving both, PCS will improve as a whole.
Ant Adams should take a closer (internal) look at these refund issues. At least that is what I would do as CEO of the company...
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03-08-2018, 07:07 PM
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#3197
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Phoenix
Join Date: Aug 2009
Posts: 12,830
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PCS finally found their error and should be shipping my Dredds in a few days.
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03-08-2018, 07:08 PM
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#3198
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Rescue
Join Date: Sep 2013
Posts: 15,992
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^ Excellent to hear!
Unfortunate it took so much effort.
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03-08-2018, 07:14 PM
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#3199
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Phoenix
Join Date: Aug 2009
Posts: 12,830
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Quote:
Originally Posted by qz33
^ Excellent to hear!
Unfortunate it took so much effort.
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Thanks, just glad they had some left.
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03-09-2018, 05:22 AM
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#3200
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I took an IQ test and the results were negative.
Join Date: Sep 2016
Posts: 74
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Is incredible the service, I request the refundof my BATTLECAT EX, but After 2 months nothing, no problem, I don't have the refund, I want that PCS send me my BATTLECAT EX but....NOTHING, I don't have response, is incredible, I only want my battlecat EX¡¡¡¡¡ please, contact with me¡¡¡
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