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08-02-2017, 04:05 AM
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#1
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This is Dr. DGK, I'm listening...
SF ReviewerModerator
Join Date: Apr 2007
Location: Stoke, England
Posts: 9,401
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Facebook Transparency Posts/Updates
I figured we should have a thread for the guys who don't use Facebook here, just posting any transparency posts or relevant updates?
For instance today we got this.
Quote:
International Shipping Update (Nash, Quan Chi, Kintaro, Kotal Kahn)
We will be sending out updated shipping invoices for international customers for the products above which will drastically lower the shipping costs for international customers as the rate will use USPS instead of FedEx.
And before you ask, for those who have already paid the FedEx rate we will refund the difference in the next two weeks(gives us time to pull the names) and PCS will just eat those costs.
BTW, all Kotal Kahn final invoices with shipping will be sent out this week and shipments will go out in the order of payment received after QC.
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Also one from a few days ago regarding refunds.
Quote:
Transparency Post Time
Refunds (You knew this one was coming)
Issue: Refunds taking too long to be processed
Underlying Issue: New management started digging into the refund issue. Come to find out the a former employee was closing cases and marking refunds as paid even though they were not.
How will this be fixed: new management is systematically going through case by case and making sure all refunds have been done. This is a very manual process and takes time but they will be done at some point in the future.
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08-02-2017, 10:13 AM
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#2
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I like Chicken Wings
Super Moderator
Join Date: Aug 2008
Location: London U.K
Posts: 6,563
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Fantastic thread! I'll be running the forums so any questions, please feel to ask me!
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08-02-2017, 10:26 AM
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#3
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Cross country skiing is great if you live in a small country.
Join Date: Mar 2014
Location: France
Posts: 1,902
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AH! nice move
you have at least 1 person here who doesn't use Facebook, so thks a lot.
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08-02-2017, 05:35 PM
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#4
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Borrow money from a pessimist, they don't expect it back.
Join Date: Mar 2011
Location: Italy
Posts: 751
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Thanks for this.
And they could well get rid of their newsletter, there hasn't been a preview or an announcemen there for a few months, it's just old pics and old news.
Can't see the point of being subscribed anymore, nowadays it's just Facebook or nothing, even for important customer communications such as this one.
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08-02-2017, 09:36 PM
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#5
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Doctor Doom
Join Date: Sep 2013
Posts: 16,050
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Quote:
Originally Posted by kagero_no_mai
Thanks for this.
And they could well get rid of their newsletter, there hasn't been a preview or an announcemen there for a few months, it's just old pics and old news.
Can't see the point of being subscribed anymore, nowadays it's just Facebook or nothing, even for important customer communications such as this one.
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That's the point they want something they have complete control over.
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08-02-2017, 11:36 PM
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#6
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Before you criticize someone, you should walk a mile in their shoes. That way, when you criticize them, you're a mile away and you have their shoes.
Join Date: Jun 2013
Location: 192.168.1.1
Posts: 624
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This is great news! As someone who sometimes orders doubles, shipping was almost costing me the same price as one statue.
Quote:
Originally Posted by SARFARAZ
Fantastic thread! I'll be running the forums so any questions, please feel to ask me!
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Sure, I'll bite...
Why is something like this, that affects all paying customers, considered to be a Facebook "exclusive news" and not sent via email?
Quote:
Originally Posted by qz33
That's the point they want something they have complete control over.
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You can't get more control than sending an email from a noreply address.
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08-02-2017, 11:55 PM
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#7
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S.H.I.E.L.D.
Adamantium Member
Join Date: Aug 2012
Posts: 7,188
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Quote:
Originally Posted by halfamazing
You can't get more control than sending an email from a noreply address.
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Haha...yup.
Weekly newsletter should at the very least contain all official announcements (posts by redant or Jerry) made the prior week.
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08-03-2017, 05:59 AM
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#8
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U talkin' to me?
Join Date: Apr 2006
Location: Qc, Canada
Posts: 529
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[QUOTE=
International Shipping Update (Nash, Quan Chi, Kintaro, Kotal Kahn)
We will be sending out updated shipping invoices for international customers for the products above which will drastically lower the shipping costs for international customers as the rate will use USPS instead of FedEx.
And before you ask, for those who have already paid the FedEx rate we will refund the difference in the next two weeks(gives us time to pull the names) and PCS will just eat those costs.
BTW, all Kotal Kahn final invoices with shipping will be sent out this week and shipments will go out in the order of payment received after QC.[/QUOTE]
Is there no refund process for people that ordered both Ninja's and received them like last month?
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08-03-2017, 09:00 AM
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#9
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Sey hallo to my lille fren!
Join Date: Oct 2015
Posts: 119
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Quote:
Originally Posted by Eky
AH! nice move
you have at least 1 person here who doesn't use Facebook, so thks a lot.
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I don't have Facebook,Twitter,instagram...I do not like the social networks.Unfortunately everything is now working with social networks and I lose important news.Fortunately we have this forum.
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08-03-2017, 09:28 AM
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#10
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I like Chicken Wings
Super Moderator
Join Date: Aug 2008
Location: London U.K
Posts: 6,563
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There will be exclusives being added back to the newsletter in the future. It's being revamped.
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