Quote:
Originally Posted by bdlovelace
My Rogues Gallery framed canvas arrived today, but sadly, the frame was damaged. I’m disappointed to say that the packaging on this is pretty piss-poor. Their framed prints are packaged very well as I have purchased 5 previously, but this framed canvas was just put in a corrugated box with bubble wrap placed on the corners. Will have to send back for a full refund I’m afraid. The canvas itself though looks fantastic.
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That's just BS. I got the framed non-canvas and this is how the box arrived today. I didn't realize the box was this bad until I got it upstairs. The print was literally caught and held on the flap staples.
The print was fine thank the stars. It was sealed between two taped cardboard pieces, large bubbled wrap, foam & cardboard corners and a plastic bag for reference. Typical SS art print packing but the box was paper thin with black skid marks all over one side.
I personally would see what SS will do. If they can't replace it I'd see if they'd give you enough to reframe it at your leisure. I'd like to know how they resolved this. If you think of it keep us up to date.