Sideshow site down?

[chrismhk]

Originally Posted by AC_808

So has anyone have had any issues ordering the new Punisher PF with SSC's new website? Or ordering anything else for that matter?

I don’t know if this counts as a problem but I ordered the Wonderwoman artprint and paid a deposit (it shows up on credit card statement) on Monday, but on my sideshow account, it still shows up as waiting to process.

Also, is it normal for framed artprint to have NRD? I never had it when I PO’d unframed art prints.

[V4XCollect]

Originally Posted by AlexLothos

I still can't access my account, cart, or any item/product pages so that counts me out.

Are you using Chrome?

[eternalblue02]

Originally Posted by AC_808

So has anyone have had any issues ordering the new Punisher PF with SSC's new website? Or ordering anything else for that matter?

I’ve been watching this thread since it started. I’m baffled by some people being affected and some not. Is there any rhyme or reason with those getting affected?

I had to redo my password but that was the only issue. I was able to cancel a few PO’s, ordered the PCS Donatello and shipped back a statue to answer your question. Going to PO the Batman print today. Knowing my luck this is when I get hit with all the issues.

I hope they resolve this issue for you guys. I’d say in a timely manner but that blew out the door.

[Jiggatron69]

Originally Posted by eternalblue02

I’ve been watching this thread since it started. I’m baffled by some people being affected and some not. Is there any rhyme or reason with those getting affected?

I had to redo my password but that was the only issue. I was able to cancel a few PO’s, ordered the PCS Donatello and shipped back a statue to answer your question. Going to PO the Batman print today. Knowing my luck this is when I get hit with all the issues.

I hope they resolve this issue for you guys. I’d say in a timely manner but that blew out the door.

The glitches seem random. I literally could not click on the exclusive version of Domino while logged in. So i had to call them about it.

[AlexLothos]

Originally Posted by V4XCollect

Are you using Chrome?

Mozilla Firefox

[AlexLothos]

Just to test for fun...

Main page - Took 4 seconds, but loaded completely
Blog - Took 4 seconds, but loaded completely
Our Story/About Us - Took 10 seconds, but loaded completely
What's New - Took 5 seconds, but loaded completely (after a refresh)

Gift Cards - Stuck and won't load (Stopped before timed out)
Cart - Stuck and won't load (Tried to wait out until timed out, but impatient after like 5 mins)
Account - Stuck and won't load (Tried to wait out until timed out, but impatient after like 5 mins)

Featured Collector: Wesley Radcliff - Near instant load
Deals/Last Chance - Near instant load
Deals/Extra Rewards - Near instant load ("Sorry, nothing to collect here right now.")
Deals/On Sale - Near instant load
Deals/Contests - Took 4 seconds, but loaded completely ("Check back soon!")
Deals/Free Shipping - Took 2 seconds, but loaded completely

Cart - Stuck and won't load (Tried to wait out until timed out, but impatient after like 5 mins)
Account - Stuck and won't load (Tried to wait out until timed out, but impatient after like 5 mins)

[Incrysis]

" Yes! Most issues have been fixed... If you need personal assistance you will want to contact our Support Team. You can email them at support@sideshow.com or give them a call at 805-214-2100 between 6am - 6pm PST" -response to my post on one of their posts. FYI

[dioxide_way]

Originally Posted by AlexLothos

Just to test for fun...

Main page - Took 4 seconds, but loaded completely
Blog - Took 4 seconds, but loaded completely
Our Story/About Us - Took 10 seconds, but loaded completely
What's New - Took 5 seconds, but loaded completely (after a refresh)

Gift Cards - Stuck and won't load (Stopped before timed out)
Cart - Stuck and won't load (Tried to wait out until timed out, but impatient after like 5 mins)
Account - Stuck and won't load (Tried to wait out until timed out, but impatient after like 5 mins)

Featured Collector: Wesley Radcliff - Near instant load
Deals/Last Chance - Near instant load
Deals/Extra Rewards - Near instant load ("Sorry, nothing to collect here right now.")
Deals/On Sale - Near instant load
Deals/Contests - Took 4 seconds, but loaded completely ("Check back soon!")
Deals/Free Shipping - Took 2 seconds, but loaded completely

Cart - Stuck and won't load (Tried to wait out until timed out, but impatient after like 5 mins)
Account - Stuck and won't load (Tried to wait out until timed out, but impatient after like 5 mins)

I have the same issue... Will these be fixed? I got gift card and reward points...

[xreynoldsxcorex]

Is everyone still having issues?
I am.
I just got an email that an order was cancelled, but it was supposed to have been charged yesterday and wasn’t, instead I was charged for a flex pay that wasn’t supposed to be charged until the 25th. There shouldn’t have been a problem with the charges, I think I just was never charged. I have been calling for a few days and wasn’t able to get through. Now for the last 3 days it is a prerecorded message stating the line will be open on the 14th.
Also, I had an old account with a username, not an email, so since the update I have not been able to log in at all to see order or points or anything. I tried to reset, but that didn’t work at all. I send an email every day, they assure me I will get a response in 2 days. I have gotten none. Just the SS twitter feed being updated every few hours trying to sell me stuff. What a drag.

[Gothamite]

Not sure why people are trying to place orders. Aren't you afraid of being charged multiple times for the same payment? I think someone even mentioned that Sideshow tried to charge a card that was no longer active.