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07-29-2013, 10:24 AM
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#111
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Cross country skiing is great if you live in a small country.
Join Date: Apr 2007
Location: Coral Springs, FL
Posts: 1,904
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Quote:
Originally Posted by TooTall81
This thread kinda scares me about sideshow as the new Deadpool PF will be my first order through sideshow. From what I read there QC sucks. Is there customer service just as bad when it comes to returns or damaged product? Or am I worried over nothing?
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I have had nothing but outstanding customer service from Sideshow . . . I know some people have had some problems but I just wanted to put out a different point of view . . .
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07-29-2013, 10:52 AM
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#112
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Omega Red
Join Date: Dec 2008
Location: United Kingdom
Posts: 9,050
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Their customer service is usually second to none, it's the QC department that suck, if there even is one, some of the items people have received on these boards, me included would indicate if they do exist... they are heavy smokers and often outside on a break.
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07-29-2013, 02:49 PM
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#113
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Artificial Intelligence usually beats real stupidity.
Join Date: Jul 2013
Location: Canada
Posts: 394
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I still haven't heard back about my botched Green Lantern. :-(
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08-07-2013, 01:15 PM
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#114
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A closed mouth gathers no foot.
Join Date: Jul 2012
Location: NYC
Posts: 459
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PF C-3PO doesn't light up. It's been over a week since I contacted them and I have heard nothing from their returns department. If o don't get a tracking number for a replacement today, I am calling Amex and issuing a chargeback. No sense in them keeping the funds while I sit in limbo here.
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08-07-2013, 02:23 PM
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#115
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New Republic
Join Date: Aug 2006
Location: Burlington, ON
Posts: 2,413
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Quote:
Originally Posted by siren3-4
I have had nothing but outstanding customer service from Sideshow . . . I know some people have had some problems but I just wanted to put out a different point of view . . .
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Me too.
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08-15-2013, 11:20 AM
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#116
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A closed mouth gathers no foot.
Join Date: Jul 2012
Location: NYC
Posts: 459
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Replacement C-3PO head shipping in 7-10 days. The wait never stops with SS products.
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08-20-2013, 08:26 PM
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#117
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Frackin!
Join Date: Jul 2010
Location: Masshole
Posts: 44
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How long after you get something from sideshow do you have to call and get a replacement? I received my Deadpool PF last week the 15th and been debating if I should get a replacement for him. I noticed 2 very minor issues with him. Is it to late to call and get a replacement?
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08-20-2013, 08:47 PM
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#118
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Right Hand of Doom
Adamantium Plus Member
Join Date: Jun 2005
Location: Portland, OR
Posts: 35,567
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Quote:
Originally Posted by TooTall81
How long after you get something from sideshow do you have to call and get a replacement? I received my Deadpool PF last week the 15th and been debating if I should get a replacement for him. I noticed 2 very minor issues with him. Is it to late to call and get a replacement?
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30 days.
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08-28-2013, 04:03 PM
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#119
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What is a free gift? Aren't all gifts free?
Join Date: Jan 2006
Location: Ca
Posts: 1,701
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I got the Ultron on Throne ex last week. Really bad paint on one of the throne arms. Asked sideshow for a replacement and they won't send me another one. Said all their statues have imperfections and after reviewing inventory there were none better. If that is really the case I would stay away from that piece.
I think next time I have paint issues I'll just break the piece if this is how they are going to be.
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09-02-2013, 05:56 AM
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#120
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Frackin!
Join Date: Oct 2008
Posts: 24
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My Green Lantern Came with a scratched and chipped chest and they offered me a crappy $45 credit. I responded that I think the damamge is worth much more than $45 and that I would much rather have a replacement and they still have not replied.
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