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Old 07-21-2014, 06:52 PM   #1
Hellboy
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Question Ask XM Studios **Q&A ONLY** *FAQs post #2*

This thread is dedicated to asking XM Studios questions about current product, upcoming product and/or potential future product including but not limited to upcoming character choices.

In an effort to keep this thread as organized and on point as possible we would ask that members keep this thread dedicated to Questions & Answers and relegate detailed product discussion to their appropriate threads within this section.

This thread will remain "sticky" in this section for easy access. It will also remain locked until I've had a chance to coordinate with the XM rep here. His post will follow mine giving him the ability to edit the front end of this thread as he so chooses. Possibly listing frequently asked questions so as not to have to keep answering them repeatedly for those not willing to keep up with the thread in it's entirety.

Last edited by Hellboy; 09-03-2014 at 01:21 PM.
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Old 07-22-2014, 12:44 PM   #2
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Hello to all! My name is Bryan (aka Shorudan), many of you who know me know that I'm a part-time helper and member of the XM Team. I help XM with all contracts, business thingees and also help with official announcements and updates. As I actually have a full time job, please accept my sincerest apologies if I'm unable to respond as quickly as you may expect. I try to log on and check things at least once every 2 nights and certainly on the weekends.

Thank you D Rod, Bullseye, Erick Sosa, Hell boy and all other Mods who made this section possible. You guys are super awesome.

Now on to some commonly asked questions. I will update this sticky as and when I find new questions that should be stickied. For a start, here's a list of good-to-know (which is also on our website at http://www.xm-studios.com/faq.aspx) Our Facebook page is on https://www.facebook.com/xmstudios (Kudos to Demona for requesting for this!)

  1. WHICH COUNTRIES DO YOU SELL & SHIP YOUR PRODUCTS TO? LAST UPDATED 19 Feb 2016
    XM Studios' MARVEL licensing rights only cover ASIA including China, Hong Kong, Singapore, Malaysia, Thailand, Philippines, Indonesia, Vietnam, South Korea and Brunei. As such, we can only directly sell or market our products to customers in these countries. We apologise sincerely if we are unable to sell to customers or fans in other countries. The good news is we have appointed an exclusive Europe distributor, Semic Distribution who can sell our MARVEL licensed products in Europe now!

  2. OUR DISTRIBUTORS IN SOUTH EAST ASIA AND EUROPE! LAST UPDATED 19 Feb 2016
    These are our official distributors where we can sell - don't forget, you can also buy direct from the XM website as well! I will update as and when we get new distributors.

    1) SimplyToys (Singapore) http://www.simplytoys.com.sg/
    2) FunzCentre (Singapore) http://funzcentre.com/
    3) Hobby Atelier (Singapore) https://www.facebook.com/HobbyAtelierSingapore
    4) Toy Industries (Singapore) http://www.playstore.com.sg
    5) GZToystore (Indonesia) http://gztoystore.com/
    6) Toyz Corner (Indonesia) http://www.toyzcorner.com
    7) Big GreatToys (Philippines) http://www.greattoysonline.com/gto/
    8) MaxiCollector (Philippines) http://www.maxicollector.com/index.html
    9) Toys Station (Thailand) http://www.toysstation-online.com/
    10) Lil-monsters (Malaysia) http://lil-monsters.net/
    11) Semic Distribution (Europe*) http://www.semic-distribution.com/en/

  3. I WANT THE SILVER COINS - WHY DIDN'T I GET ONE? DOESN'T IT COME WITH ALL PURCHASES?
    It is important to understand that Silver coins are not "Exclusives" - they are simply promotional "Pre order Giveaways" which is specifically for rewarding early birds. Hence we only produce around 50% of the ES e.g. Captain America ES is 500, we produce 250 Silver coins for early birds or pre-orders. If the coins came with all statues, then they would not be promotional and would just become one of the standard parts and lose their meaning. The silver coins are real silver plated (they cost us abit to produce) so it is actually our investment to say thank you to early purchasing customers. Silver coins only come with Comic Edition Statues and not Movie Edition Statues.

  4. WHEN THERE ARE ART PRINTS, EVERY CUSTOMER GETS IT!
    For XM, we don't have exclusives for our Statues - we believe every piece, being low ES is our promise of delivering exclusive products to our customers. If there's an Art Print that comes along with a product, EVERY CUSTOMER gets that art print. Don't be misled that only 'exclusives' comes with Art Prints.


Please go to http://www.xm-studios.com/po-ship-dates.aspx to view latest updates!

Last edited by shorudan; 02-19-2016 at 11:48 AM.
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Old 07-22-2014, 12:49 PM   #3
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When will we see Magneto painted?

What is the specs of Magneto? Thanks
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Old 07-22-2014, 12:55 PM   #4
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Any idea when we might see the brown costumed Wolverine sneaked?

I'd love to at least see the concept art before the yellow/blue goes up for pre-order so I can make an informed decision on which piece I prefer.

Thanks.
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Old 07-22-2014, 01:04 PM   #5
shorudan
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Quote:
Originally Posted by Remember Me? View Post
When will we see Magneto painted?

What is the specs of Magneto? Thanks
Painted version will be revealed in September during Singapore's Toy Convention. As for Specs, let me try and get those details and I'll post em in the Magneto thread.
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Old 07-22-2014, 01:05 PM   #6
Thor57
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As far as coins go, do retailers like Simply Toys receive them when they pre order for their site? Or are they specifically for direct pre orders through XM?
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Old 07-22-2014, 01:06 PM   #7
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And when is Thor being painted?
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Old 07-22-2014, 01:06 PM   #8
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Is there any word of licenses to anything other than Marvel or DC?

Also, are there any plans for a Dark Phoenix sculpt? (same issue as above ^, would like to know before getting the other version).
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Old 07-22-2014, 01:21 PM   #9
shorudan
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Quote:
Originally Posted by Thor57 View Post
As far as coins go, do retailers like Simply Toys receive them when they pre order for their site? Or are they specifically for direct pre orders through XM?
We manufacture coins for 50% of ES (e.g. 250 silver coins for 500 statues). We try to allocate evenly across a group of retailers who order from us but naturally the more Retailer A orders, the more coins we allocate to them. We do keep an allocated set of coins for our direct online orders through XM and our events.


Quote:
Originally Posted by Thor57 View Post
And when is Thor being painted?
He will be revealed in September at the Singapore Toy Convention.


Quote:
Originally Posted by Sharkey View Post
Is there any word of licenses to anything other than Marvel or DC?

Also, are there any plans for a Dark Phoenix sculpt? (same issue as above ^, would like to know before getting the other version).
Mmm... can't reveal license discussions at this point due to confidential reasons but we are definitely having more than just Marvel license, that much I can tell ya! No current plans for Dark Phoenix sculpt - we don't like to repaint our statues and say it's a different statue so if we are coming up with Dark Phoenix, it will be a new sculpt totally. Don't be sad though, I'm not saying we won't do a Dark Phoenix as we are still in the process of collating our next lines of characters so there's still a chance!

Quote:
Originally Posted by Sharkey View Post
Is there any word of licenses to anything other than Marvel or DC?

Also, are there any plans for a Dark Phoenix sculpt? (same issue as above ^, would like to know before getting the other version).
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Old 07-22-2014, 01:24 PM   #10
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Quote:
Originally Posted by Thor57 View Post
As far as coins go, do retailers like Simply Toys receive them when they pre order for their site? Or are they specifically for direct pre orders through XM?
This one is huge. I am going to be preordering in the future from BBTS, hoping they can get coins too!
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