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Old 10-28-2020, 08:10 PM   #651
First4Figures
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Quote:
Originally Posted by vinnnie View Post
Not sure what is up with this. They told me my replacement was expected in the warehouse and would arrive to me in 5 days after that. Well nothing yet and they haven't respond to me yet, its been over two weeks now. This statue's release is a disaster and now they have her on order again.
If you havenít gotten a response from Customer Service, be sure to check the My Tickets section of the website to make sure that your email carrier didnít eat the notification that your response was there. All tickets are generally responded to in 1-2 business days.

There has been a lot of slowdown in the shipping process lately due to complications of the pandemic, but Customer Service should be able to fill you in on the exact status of your replacement. Apologies for the delay!
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Old 10-29-2020, 02:25 AM   #652
MegatronG1
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Quote:
Originally Posted by First4Figures View Post
No—the ones up for pre-order are the remaining stock from cancellations. Production on Varia Suit Samus took a very long time, so some customers understandably had to cancel. We offered up the limited remaining stock to sell as pre-orders so we would be able to allocate and ship stock to the correct countries from China faster.
Oh okay. Makes me feel less bad for having missed out, even though I think it was a commendable effort to realize this beautiful statue, and pull through it all, in spite of all the production difficulties. That's some serious grit.

I do hope there's another Samus in the future, perhaps something inspired by the NES/Famicom version.
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Old 10-29-2020, 05:55 AM   #653
Peedi
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I keep being reminded about this statue when I see the thread rise. Otherwise I often forget I ordered it lol.

Will be a great addition to my video game line up... F4F Ganondorf and Fierce Deity, SS Master Chief, PCS Spidey...gonna have to get shelving and display them around my actual video games.
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Old 10-29-2020, 01:41 PM   #654
vinnnie
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Originally Posted by First4Figures View Post
If you havenít gotten a response from Customer Service, be sure to check the My Tickets section of the website to make sure that your email carrier didnít eat the notification that your response was there. All tickets are generally responded to in 1-2 business days.

There has been a lot of slowdown in the shipping process lately due to complications of the pandemic, but Customer Service should be able to fill you in on the exact status of your replacement. Apologies for the delay!
It's an exsisting ticket where I communicate with Bruno. So no emailing involved. I left another message. Just want to know if and when she will be shipped to me as it's long overdue.
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Old 11-06-2020, 10:36 AM   #655
p!tu
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Should have it Nov 12! Freaking excited! after all this years its finally coming home lol
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Old 11-06-2020, 03:13 PM   #656
vinnnie
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Got the replacement body and base in. Not all too pleased with it. Paintchip on the base and on the body some missing paint; the black lines on some part. Contacted CS again. Sigh...
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Old 11-07-2020, 07:02 PM   #657
p!tu
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Originally Posted by vinnnie View Post
Got the replacement body and base in. Not all too pleased with it. Paintchip on the base and on the body some missing paint; the black lines on some part. Contacted CS again. Sigh...
This is my fear. Especially after 4 years of waiting.
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Old 11-19-2020, 11:09 AM   #658
vinnnie
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Originally Posted by p!tu View Post
This is my fear. Especially after 4 years of waiting.
So did you get yours?
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Old 11-19-2020, 11:21 AM   #659
p!tu
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Happy to report i finally got my Ex Samus after 4 and a half years and she came perfect! Hoping you guys who haven't gotten her receive her with no issues. Here are some quick pics i wanted to share.

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Old 11-19-2020, 12:07 PM   #660
Python
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That looks awesome! I really hope that they use much higher quality LED's and wiring that Sideshow do. I've had loads of their light up features fail. It would be a nightmare on this...
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