5 weeks later and I finally get a replacement Argus Filch mini-bust(the lantern was broken). But now...the frappin' HEAD was rolling around the box! It looks like half of the resin on the neck post is broken off(and not just a lack of glue).
Immediately called Greg at Gentle Giant(he remembered just sending me a replacement) and he's not sure if they even HAVE any extras, because the edition was so low.
At this point, I'm through with Gentle Giant. I still have my preorder for Wormtail/Peter Pettigrew from Mike @ Razor's Edge, but won't be bothered anymore. In my 26 years of collecting, I've NEVER dealt with a company this inept with product and keeping their core cutomers(Star Wars & Potter).
I'll let everyone know what happens(if anything) next.