Well, I have zero pieces from ARH but I have several on order. So my opinion counts for nothing.
I will say based on good word of mouth from longtime fans and the dedication I've seen from the ARH team creatively this year, I feel pretty confident they'll deliver what's promised. They're a small company still trying to grow and make a name for themselves. The best way to do that is to ensure your customers are happy with the final product overall.
From the CS and PR side, they could use some improvement but I'm sure that will come in time.