The Official "Ask Sideshow" Thread (Check 3rd post before asking questions)

[Bmutha]

Originally Posted by SSAlex

I do not know the exact length that the metal rod will be in the Spider-man or Symbiote PFs. Each one will have a metal rod that extends up from part of the beam through his arm and then another that extends out into the body. It (the metal rod) would create that L form/shape you spoke of above.

Hi Alex, do you know if it's planned to be two separate rods or one rod bent into an 'L' shape? If it's two rods, is there plan to attach the two together for proper load transfer?

[testsubject25]

Thanks for answering!

[SONICobra]

hey alex, not sure if you would know or not but if you are given a replacement item for something that is damaged (switch out portrait, hand etc.) they ask you to destroy it or they charge you for the part. if you decide to not destroy it because you want to have an extra just in case something happens (falls, knocked over) how much do they charge you? this is for a NON-ex part btw

[Python]

Originally Posted by SSAlex

This question was brought up by another person in this thread recently but it must be quite buried by now. I know that this was discussed as a possibility (offering unpainted pieces) a long time ago but the idea of it was abandoned. As to why the idea did not move forward I do not know as that was never communicated to me. I just know it was an idea at one point long ago and was decided not to be pursued.

Sorry, I missed that first time around. It is good to hear it has been at least considered however. It would be a wonderful option for those of us who would like to paint them ourselves and it would have avoided many issues such as the Big chap LSB recently. Maybe it will be considered again in future... Make it happen for us Alex!

[SSAlex]

Originally Posted by Bmutha

Hi Alex, do you know if it's planned to be two separate rods or one rod bent into an 'L' shape? If it's two rods, is there plan to attach the two together for proper load transfer?

It's expected to be a single piece (either a bent "L" shape or a fused together two piece rod that makes that 'L' shape).

Originally Posted by testsubject25

Thanks for answering!

Of course! :-)

Originally Posted by SONICobra

hey alex, not sure if you would know or not but if you are given a replacement item for something that is damaged (switch out portrait, hand etc.) they ask you to destroy it or they charge you for the part. if you decide to not destroy it because you want to have an extra just in case something happens (falls, knocked over) how much do they charge you? this is for a NON-ex part btw

People have been charged in the past for not destroying pieces or not sending back pieces that were requested in the replacement process. I do not know how much is charged in instances where people do not destroy or send back the damaged pieces they received replacements for.

Originally Posted by Python

Sorry, I missed that first time around. It is good to hear it has been at least considered however. It would be a wonderful option for those of us who would like to paint them ourselves and it would have avoided many issues such as the Big chap LSB recently. Maybe it will be considered again in future... Make it happen for us Alex!

:-)

[testsubject25]

Will SS agree to refund those who purchased prints in the past with return shipping, or possibly give a credit, or just deny the request?
Given that the terminology was vague enough to change yesterday on all product pages, it seems that SS knows this might come up.

Thanks for your time, and thanks for answering a tough question!

[kakarot117]

Do you know when you will receive the prime 1 grimlock statue?

[deadpool911]

Hi Alex, I don't know if this has been answered or not but here it goes: will the arm seams on the amazing spider man pf be where they were on the piece shown at sdcc ( tricep area) or will they be moved so that they are not that noticeable)

Thanks!

[toty21]

Hey Alex by any chance have you seen or fleetingly know of any new Alien or Predator piece that we might be seeing before the year is over?
Thanks

[SSAlex]

Originally Posted by testsubject25

Will SS agree to refund those who purchased prints in the past with return shipping, or possibly give a credit, or just deny the request?
Given that the terminology was vague enough to change yesterday on all product pages, it seems that SS knows this might come up.

Thanks for your time, and thanks for answering a tough question!

This is definitely a question I do not have an answer to, sorry. I'd contact our Customer Service directly as they would be the ones handling a question such as this as they ultimately handle refunds, credits, returns, etc.

Originally Posted by kakarot117

Do you know when you will receive the prime 1 grimlock statue?

Sorry, I do not know the exact date it's expected to arrive into the warehouse at this time. As of today I have not seen it's arrived to us.

Originally Posted by deadpool911

Hi Alex, I don't know if this has been answered or not but here it goes: will the arm seams on the amazing spider man pf be where they were on the piece shown at sdcc ( tricep area) or will they be moved so that they are not that noticeable)

Thanks!

Seams are not expected to be on the arms of the Spider-Man PF but if that changes that will be shown in the updated production gallery of the PF before it begins shipping.

Originally Posted by toty21

Hey Alex by any chance have you seen or fleetingly know of any new Alien or Predator piece that we might be seeing before the year is over?
Thanks

I don't believe there are any new Alien or Predator pieces expected to go up for Pre-Order this year. There are some upcoming pieces from both properties that should be up next year for Pre-Order.