Hi everyone.
In the heat of our passion to get Medusa out to
market , we overlooked a huge part of the
engineering of her crown. this has resulted in poor
packaging engineering and as a result, a lot of the
crown has arrived broken to collectors.
We are lucky to have so many supporters, collectors
and friends in the collectibles industry that is kind
enough to give us very positive feedback and is
extremely patient with us. For this we thank you
Currently we are issuing a re-call to all the medusa
stock and we will do a complete re-engineering of
Medusa's styrofoam box and secure her better in the
box.
If you are one of the unlucky ones that has received
a broken crown , do not fret, you do not have to send
it back to us . please keep her or do what you will
with her. we will send you a new one as soon as we
sort out the issues.
please send pictures of the broken Medusa to :
mufizal.mokhtar@hand-made-object.com
benjamen.wu@hand-made-object.com
soefara@gmail.com
We will attend to you personally
Again we would like to publicly apologize for the
mistake and we will work hard to rectify the issue as
soon as possible. We screwed up. but the best part
about that is we can fix it!
Thank You
HMO