Statue Forum 





Go Back   Statue Forum > Statue Talk - Others > ARH Studios

Reply
 
Thread Tools
Old 12-16-2017, 09:02 PM   #1
arh_louis
I took an IQ test and the results were negative.
 
Join Date: Dec 2017
Posts: 59
ARH Studios Customer Support update

Hello, everyone,

Here is Louis Reinhold from ARH Studios Customer Support.

First of all, forgive my poor English writing skills – this is not my native language.

As some of you already know, I started working here at ARH Studios on September 4th, 2017. And my first priority was to speed up and improve communication with all customers.

In the last 3 months, we shipped more than 200 packages. Many of these shipments were related to pending orders and overseas shipments.

We also improved the quality of all the AP statues produced in-house. Now, each statue is being produced by Arahom himself, to make sure that you will receive the best possible product (a real Artist Proof piece).

And finally, we improved all the packaging, to prevent damages during shipment.

Now let me talk about the problems we still have:

(1) AP orders delay – especially Valkyrie and Eve:

Arahom was not satisfied with the quality on these AP statues being produced in-house, and he decided to work in all APs himself, to make sure the best possible product for all customers. This change slowed down the production speed, but it greatly increased the quality of each statue.

We are currently working on the following statues: all Anck Su Namun statues, all pending resin kits and the 2 last Arhian bust orders. Then we will resume work on Valkyrie and Eve statues.

(2) Arhian Forever and Arkhalla Fight pre-orders delay:

These 2 statues will be delivered in 2018. Arahom will post a video on Facebook as soon we have the delivery date confirmed by the factory. I fully understand about all the frustration regarding these pending pre-orders. But let me tell you something, these statues are awesome, and I promise it will be worth the waiting.

(3) Pending orders for the Huntress statue and/or tigers.

We are also producing these pieces in China, and we will also deliver them on 2018 along with Arhian Forever and Arkhalla Fight pieces.

I would like to thank everyone who dealt with me and gave me positive words about my work.

And if I failed with some of you, and if my service didn’t match your expectations, I would like to apologize. Give me another try, maybe we can work out something else!

If you still have any problem, I strongly encourage you to contact me directly through ARH Studios Customer Support e-mail: arhstudios@hotmail.com

All the best,
Louis Reinhold
ARH Studios Inc.
Attached Thumbnails
Click image for larger version

Name:	IMG_0630.JPG
Views:	50
Size:	908.5 KB
ID:	110107  
arh_louis is offline   Reply With Quote
Old 12-17-2017, 01:39 AM   #2
dreamactius
Sinister Six
 
Join Date: Apr 2014
Posts: 519
Great news. Thank you.
dreamactius is offline   Reply With Quote
Old 12-17-2017, 01:44 AM   #3
arh_louis
I took an IQ test and the results were negative.
 
Join Date: Dec 2017
Posts: 59
Quote:
Originally Posted by dreamactius View Post
Great news. Thank you.
Thanks for your understanding, I am at your service! ~Louis
arh_louis is offline   Reply With Quote
Old 12-17-2017, 04:57 AM   #4
dao2
Cyclops
 
dao2's Avatar
 
Join Date: Dec 2011
Posts: 11,509
louis reached out to me about my arhian bust kit shipping and said it will ship monday (or early next week I suppose), hopefully that happens ><
dao2 is offline   Reply With Quote
Old 12-17-2017, 04:02 PM   #5
arh_louis
I took an IQ test and the results were negative.
 
Join Date: Dec 2017
Posts: 59
Quote:
Originally Posted by dao2 View Post
louis reached out to me about my arhian bust kit shipping and said it will ship monday (or early next week I suppose), hopefully that happens ><
Yes, your Arhian bust resin kit is ready to go

I am so sorry for the huge delay!

~Louis
Attached Thumbnails
Click image for larger version

Name:	DSC04773.JPG
Views:	18
Size:	223.1 KB
ID:	110115   Click image for larger version

Name:	DSC04774.JPG
Views:	19
Size:	182.9 KB
ID:	110116  
arh_louis is offline   Reply With Quote
Old 12-17-2017, 04:19 PM   #6
clutch
Sailor Moon
 
clutch's Avatar
 
Join Date: Aug 2006
Posts: 1,282
There is a Santa Claus this year!
clutch is offline   Reply With Quote
Old 12-18-2017, 11:48 AM   #7
desertdragon
Sinister Six
 
desertdragon's Avatar
 
Join Date: Aug 2016
Posts: 531
Just wanted to say thanks again to you Louis and Arahom as well for my amazing Arkhalla repaint - she is fantastic
Attached Thumbnails
Click image for larger version

Name:	arkhalla 1.jpg
Views:	54
Size:	923.4 KB
ID:	110121  
desertdragon is offline   Reply With Quote
Old 12-18-2017, 02:08 PM   #8
arh_louis
I took an IQ test and the results were negative.
 
Join Date: Dec 2017
Posts: 59
Quote:
Originally Posted by desertdragon View Post
Just wanted to say thanks again to you Louis and Arahom as well for my amazing Arkhalla repaint - she is fantastic
Let me tell you something: your pictures are truly amazing! Arahom is impressed with your Arkhalla photos! You are a great photographer, well done! ~Louis.
arh_louis is offline   Reply With Quote
Old 12-19-2017, 12:05 AM   #9
Great Pheidias
Nightwing
 
Great Pheidias's Avatar
 
Join Date: Aug 2012
Posts: 1,495
Welcome to the forum Louis..

So what new statues can we expect in 2018..sounds like you are still stuck in 2014
Great Pheidias is offline   Reply With Quote
Old 12-19-2017, 01:17 AM   #10
arh_louis
I took an IQ test and the results were negative.
 
Join Date: Dec 2017
Posts: 59
Quote:
Originally Posted by Great Pheidias View Post
Welcome to the forum Louis..

So what new statues can we expect in 2018..sounds like you are still stuck in 2014
Thanks for the greetings.

Our major concern now is to fix what is wrong.

It would be unwise to talk about future statues while we have many pre-orders to deliver.

In the right occasion, we will tell about ARH Studios ongoing projects...

Take care,
Louis
arh_louis is offline   Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Powered by vBadvanced CMPS

All times are GMT -4. The time now is 09:58 AM.



Powered by vBulletin®
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright StatueForum.com