Quote:
Originally Posted by slickrick
Yeah the customer service was pretty friendly, and the site was easy to navigate once I clicked the UK flag for translation. They also provide the tracking information as well. I sent it to a custom painter's address directly. But their rep did mention after customs and all, it generally takes about 10 to get it delivered to the states  |
Thank you so much for this info.
I also try to find their return policy, but to no avail, its all in French. I also filled out a form about 2 days ago asking them of such, and as of today I have not heard back.
I dare not order until I know a bit more about their practice.
Perhaps you can shed some more info?
Have you contacted them and they've responded in a reasonable time?
Sorry for the questions but just need to know more.
I've also used Google Translator and here is what their return policy states...(verbatim)
"Any buyer has a 14-day cancellation period from the day after the delivery of the property.
The existence of a right of retraction of the consumer is subject to the conditions of articles 46 and 47 of the law of 6 April 2010 on market practices and consumer protection. Any exercise of the right of withdrawal must be reported beforehand to SPRL La cite des nuages, by e-mail at the following address: info@lacitedesnuages.be or by mail:
The city of clouds sprl
Drève de l'Infante, 29A2
1410 Waterloo
Belgium
The user has a withdrawal period of 14 calendar days to return one or all of the items ordered. The shipping costs of the return package are the responsibility of the buyer except in the case of a non-compliant product or an error on the references delivered. In this case, a removal of the package will be made by a carrier at our expense.
The item (s) must (must) be returned (s) in its (their) original packaging (packaging intact, sealed box, accessories and notices included)."
Thanks again
