PCS FAQs !

[Old Snake]

The 30-day grace period is no longer true. I think it's 7 days now.

[Drakull]

I mean one year delayed

[Darth Vader]

I asked already twice to cancel an order by email (Ken Master 1/4)
I got the shipping bill today, it's been like one year delay...
I don't know what to do. I think PCS closed the thread here to just let the customers alone with their problems.
I asked 4 months ago for my money back. Once again in early January. I'm sure they will tell me I still have to lose the deposit. But this is outrageous anyway. How can you treat your customers like this?

[ColossusX]

Originally Posted by Darth Vader

I asked already twice to cancel an order by email (Ken Master 1/4)
I got the shipping bill today, it's been like one year delay...
I don't know what to do. I think PCS closed the thread here to just let the customers alone with their problems.
I asked 4 months ago for my money back. Once again in early January. I'm sure they will tell me I still have to lose the deposit. But this is outrageous anyway. How can you treat your customers like this?

Same here. I asked to cancel Zangief on the 20/12/2017. Then I get a reply on the 3rd of January and they ask me back if I am sure I want to cancel... I reply straight away and had no reply back until the 11th of January telling me that they will process my cancel request and it will take 30 working days.

Since then I don't want even to reply back. Because someone here mentioned (maybe from PCS) that if you reply to your request your inquiry gets pushed back.

Wow what a great service.

[VictorHGS]

Originally Posted by ColossusX

Same here. I asked to cancel Zangief on the 20/12/2017. Then I get a reply on the 3rd of January and they ask me back if I am sure I want to cancel... I reply straight away and had no reply back until the 11th of January telling me that they will process my cancel request and it will take 30 working days.

Since then I don't want even to reply back. Because someone here mentioned (maybe from PCS) that if you reply to your request your inquiry gets pushed back.

Wow what a great service.

Last email sent to PCS (by the same problem)...

Due to the repeated unanswered mail, since the deadline for return was fulfilled is that I extend this mail, in order to document the events, so that this serves as the "formal claim" for institutions to which I will appeal to claim my money.

11/13/2017 I sent the email with the request for cancellation of the following orders:

Cammy EX - Pay Pal Transaction ID: x
Ken Masters Street Fighet Ansatsuken EX - Transaction ID: x

11/14/2017 Answers Miss Aurora indicating that the return will take around 10 to 15 business days.
11/21/2017 Ms. Aurora that the return will take about 30 days.
12/27/2017 I sent an email asking about the process and they do not answer.
05/01/2018 I sent an email asking about the process and they do not answer.
01/11/2018 I sent an email asking about the process and they do not answer.
28/01/2018 I sent an email asking about the process and they do not answer.

I will generate the claim at https://econsumer.gov

[A2G]

I have been waiting for my refund promised 60 days ago. Still waiting and the refund has not been honored. Poor customer service as of late. How can I get my refund?

[VictorHGS]

After these messages (in this thread), PCS contacts me (through this forum) and in less than a day solves the problem of the return of the money.

It was not necessary to scale to other instances .

[qz33]

Originally Posted by VictorHGS

After these messages (in this thread), PCS contacts me (through this forum) and in less than a day solves the problem of the return of the money.

It was not necessary to scale to other instances .

Glad for you and great to hear of solved problems!