PCS Customer Service

[Klear Knives]

hello jerry, i emailed the pcs cs staff like you told too regarding the evil ryu busts last monday. I still havent heard back yet. I wasn't sure if there was someone direct to email. I just got an email about an akuma lifesize bust waitlist convert, I PAID FOR IT IMMEDIATELY!!!!!!, and was hoping even more now to add evil ryu to the collection.
Thanks,
Dylan Thomas

[SideShowJoe]

Does customer service email work right now ? I've emailed them about a dozen times with no response ?? I sent back one of my defective statues back for refund and haven't gotten refund with no response and I was going to use my refund money t pay off my upcoming jade and Millena statues ! Kinda getting upset with not hearing anything back after many weeks ...

Edit - Jerry my husband wrote them again ticket # 6140

Thanks

Sarah Joe

[addic]

You are waiting weeks for a response? Wow. That sucks. Looks like I won't get a reply to my email regarding the final payment for my Jade PO soon.

[addic]

I sent another mail in the meantime but still no response. Sucks big time.

[yipkusing]

Is there a CS support line that we can call?

[OuttaSight]

Originally Posted by SideShowJoe

Does customer service email work right now ? I've emailed them about a dozen times with no response ?? I sent back one of my defective statues back for refund and haven't gotten refund with no response and I was going to use my refund money t pay off my upcoming jade and Millena statues ! Kinda getting upset with not hearing anything back after many weeks ...

Edit - Jerry my husband wrote them again ticket # 6140

Thanks

Sarah Joe

I checked personally and see that Carolyn took care of you today.

However, I think its important to note that it had been months between our agreeing to accept the item back and you sending it, plus it was a discussion between you and someone that doesnt work here anymore so it took time to find the old correspondence. It also didnt come with a note so no one knew what was going on with it until we saw your email.

Then it was taken care of quickly and properly.

Its important to us that those details are revealed in a public forum so it doesnt look like we are not properly taking care of customers.

Originally Posted by addic

You are waiting weeks for a response? Wow. That sucks. Looks like I won't get a reply to my email regarding the final payment for my Jade PO soon.

CS answers questions within 48 hours. On rare occasion it can take an extra day or two if we are really backed up, but it doesnt take weeks.

If its taking weeks theres a good chance the email did not get to us or the customer mistyped the CS email address (which is more common than you may think)

Originally Posted by yipkusing

Is there a CS support line that we can call?

Sure its posted on the first page of the thread 818 280 6375

[Mqhuynh]

Jerry,

It has been 2 months now that I have not heard back from Carolyn about my open cases. My case numbers are
#5503 and #5169
I was told to destroy my Teela Ex for a replacement which I did and sent in pictures and now still waiting if I will ever get my replacement at all? Can you please look into this?
The other case is about replacement Goro Heads.
All other issues have been handled swiftly and promptly just these two cases have been unresolved for a while now.

[strife87]

Hi Jerry,

My email address was to receive two transfers, one for each akuma, email was sent Saturday and have not received confirmation, just the standard working on your request letter, I know that these can take a while, but just wanted to check if things have been going through in 48 hours if I should send another email next week if i don't hear back?
Thanks Jerry

[OuttaSight]

Originally Posted by Mqhuynh

Jerry,

It has been 2 months now that I have not heard back from Carolyn about my open cases. My case numbers are
#5503 and #5169
I was told to destroy my Teela Ex for a replacement which I did and sent in pictures and now still waiting if I will ever get my replacement at all? Can you please look into this?
The other case is about replacement Goro Heads.
All other issues have been handled swiftly and promptly just these two cases have been unresolved for a while now.

Ill take care of it

[OuttaSight]

Originally Posted by strife87

Hi Jerry,

My email address was to receive two transfers, one for each akuma, email was sent Saturday and have not received confirmation, just the standard working on your request letter, I know that these can take a while, but just wanted to check if things have been going through in 48 hours if I should send another email next week if i don't hear back?
Thanks Jerry

Do you have a case # ?