ARH Complaints Thread

[outlikealight]

Originally Posted by crimsinwing1989

^^Thats customer loyalty. ARH doesn't deserve you as a customer, your too good to them lol.

That is some truth right there!

[thecollector80]

Originally Posted by The13thWarlock

It's mainly a handful of people posting the same negative comments on every thread that makes it look like all ARH does is wrong. It is what it is.

likewise...it's the same dude posting good comments on every thread that makes it look like all ARH does is good. It is what it is.

[Wombat]

Originally Posted by The13thWarlock

It's because only a small minority of people have issues with them. For the most part, if you order the statue and pay your money you have no problems. It's when you get mad, start demanding your money back and stuff like that is where you encounter problems.

They need to improve in a few areas, but most of their customers are happy. It's mainly a handful of people posting the same negative comments on every thread that makes it look like all ARH does is wrong. It is what it is.

So do you consider yourself one of those handful of people with issues?

[The13thWarlock]

Originally Posted by outlikealight

You do understand that nothing you just said is "normal" right. I can't speak for anyone else but nothing in the post above inspires any type of confidence or assurance. It truly is laughable.

It's like Patty Hearst trying to convince the jury that her captors were good people.

Yeah, it's not normal... but neither is their product. If you want high end statues with sone nudity you deal with ARH or... no one. Though that's not 100% true as individuals like Jonathan Dewar make some awesome stuff but not on the same scale as ARH.

I'm not 100% happy with them either. I haven't purchased anything from them since Arkhalla came back half repaired. But I still have 3 statues I'm waiting on and I'm not kicking for my money back. And once I get them I'll probable buy Arkhalla 4 and Eve. Maybe even the Succubus but that one is a stretch.

Anyway... if you want the product you deal with the company. If you don't want the product that much you don't put up with the problems and issues. If you had a crappy experience, then you don't order again. A lot of people got mad at Pheidias for his thread, but it was firva purpose... a lot of people scream about how crappy ARH is from the foam to the rants, then call them right up and order more statues...

[The13thWarlock]

Originally Posted by thecollector80

likewise...it's the same dude posting good comments on every thread that makes it look like all ARH does is good. It is what it is.

That's hot, I like that. And so true!!!!

[Vader]

I've been waiting a year. Who do I call?

[Nugchompa]

Originally Posted by Vader

I've been waiting a year. Who do I call?

Ghostbusters!

[thecollector80]

Originally Posted by Vader

I've been waiting a year. Who do I call?

Jesus Christ. you will need some serious resurrection powers to have ARH dig up your order from the bowels of purgatory.

[crimsinwing1989]

Originally Posted by thecollector80

Thats actually worse for customers because paypal offers an extended protection for buyers. Now you can only use your CC straight and that only gives you 45 days to open a dispute. With paypal it is 180 days. With this hack of a company called ARH you need all the financial protection you can get.

Originally Posted by Valkyrie

My CC gives 60 days which is still not very long compared to PayPal. I can see how dropping PayPal would work in ARH's favor when it comes to disputes.

sly devils.

[Rooper]

Originally Posted by IXEC

Unfortunately I have my first problem with them......I've paid off my Leonidas and never received it. I mentioned this to Spencer here through PM,,,,he just said the he knew I paid it off and nothing else.....that was a over a month ago.

Actually have a similar issue myself. Pre-ordered two statues quite a while ago (in 2015). Made the mistake of simply paying off in full in advance. Including shipping. Didn't hear anything for a long time until a week ago I got an e-mail stating both mine were ready to ship....if I paid the shipping. But I paid $70 shipping on each statue already ($140 total). And I live in the continental US. So I wrote back explaining that and haven't hear since...

I guess I'll just break down and call. But its pretty frustrating to have to resort to that to simply get a statue I already paid for.