A Tale of Two Boxes. - Page 10

darthrobbler · 10-07-2005, 04:51 PM

My store carried the FX lightsabers for a while and we got one in that was damaged and all they wanted for an exchange was the sound/battery case from inside the handle.

Zurbaran1 · 10-10-2005, 12:38 PM

This could be coming to a resolution soon. I just got a call from Lori at MR Customer Service. She was extremely nice and apologetic. The correct replacement AT-AT will be on it's way within the next few days. Unfortunately the old AT-AT has to go back. Yes this has been a bit of a mess but MR Customer Service has bent over backwards to take care of me and that reflects positively on them in my book.

cap70 · 10-10-2005, 12:40 PM

Quote:

Originally Posted by Zurbaran1

This could be coming to a resolution soon. I just got a call from Lori at MR Customer Service. She was extremely nice and apologetic. The correct replacement AT-AT will be on it's way within the next few days. Unfortunately the old AT-AT has to go back. Yes this has been a bit of a mess but MR Customer Service has bent over backwards to take care of me and that reflects positively on them in my book.

Same thing happened here.

Zurbaran1 · 11-09-2005, 02:44 PM

I don't know if anybody is still interested or even cares but my tale of two boxes has come to a conclusion. The AT-AT situation got pretty thoroughly mishandled by MR to the point where I decided to return everything and ask for my money back. No need to get into the details but I was extremely unhappy with the way it was being handled. I purchased this one from Bob at Fireside Collectibles and I made it very clear to him right from the get go that none of this was his fault. And it was not his mess to clean up either. When I informed him that I was sending everything back he jumped in. Got on the phone with MR and called me personally. I don't know what he did but let me tell you I am now one happy camper. He completely got things set straight. To MR's credit, they stepped up, took responsibility for the screw up and like I said, I am one happy camper. So, kudos to MR, they are a quality company and really do care. And a great big shout out to Bob at Fireside Collectibles. Talk about customer service, this was customer service like I have never seen before. I know from talking to others, this is not an exception, but the way the man runs his business.

P1X4R · 11-09-2005, 02:57 PM

glad to hear it worked out for you Zurb.

risingstar · 11-09-2005, 03:32 PM

Sorry to hear that your tale ended with no AT-AT.
At least you ran into a stand-up seller eager to make things right.
Boy, you sure can't have enough of those guys around.

Now you can save that cash for the Millennium Falcon!

lancelin · 11-09-2005, 05:16 PM

Zurb,

We all know you are getting the money back so you can buy the more of the 1/4 SS PMs that will be announced this week.

Lance

RichardW · 11-09-2005, 08:05 PM

This Fantactular hasn't been very spectacular. They've announced, what, one thing so far (12 inch Luke)?

Sniper · 11-09-2005, 09:33 PM

good to see it worked out 4 you zurbby!!!!!

thx217 · 11-10-2005, 01:30 AM

Quote:

Originally Posted by Sniper

good to see it worked out 4 you zurbby!!!!!

Same here, because this could happened to any of us.