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07-31-2018, 04:25 PM
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#41
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S.H.I.E.L.D.
Join Date: Jan 2010
Location: 7he N3rd R00/v\
Posts: 7,158
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I found it. Looks like it was for cancelling an order. So it may not apply to returns.
Q: Can I cancel my order?
A: All sales are final.
https://mondotees.com/pages/faqs
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07-31-2018, 04:25 PM
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#42
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Phoenix
Join Date: Jan 2016
Location: Secret Sanctuary
Posts: 12,123
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Quote:
Originally Posted by Gothamite
You should definitely get replacement heads or a straight up refund if the flesh tones are drastically different.
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If they'll allow it, I'd prefer to return it. I was hoping for a better Betty Page likeness. This just looks like any random brunette with bangs.
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07-31-2018, 04:26 PM
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#43
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Phoenix
Join Date: Jan 2016
Location: Secret Sanctuary
Posts: 12,123
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Quote:
Originally Posted by jeremydmc
I found it. Looks like it was for cancelling an order. So it may not apply to returns.
Q: Can I cancel my order?
A: All sales are final.
https://mondotees.com/pages/faqs
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Thanks. Luckily, it's not a high priced item, and seems to be holding its value on eBay, if that becomes necessary.
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07-31-2018, 04:33 PM
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#44
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Phoenix
Join Date: Jul 2016
Posts: 12,676
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Quote:
Originally Posted by nearmint
If they'll allow it, I'd prefer to return it. I was hoping for a better Betty Page likeness. This just looks like any random brunette with bangs.
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Quote:
Originally Posted by nearmint
Thanks. Luckily, it's not a high priced item, and seems to be holding its value on eBay, if that becomes necessary.
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I know someone on here was able to get replacement parts for the Harley Quinn statue. Best of luck!
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08-08-2018, 12:58 PM
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#45
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S.H.I.E.L.D.
Join Date: Jan 2010
Location: 7he N3rd R00/v\
Posts: 7,158
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I sent a follow up email to Mondo since I have not heard anything back after almost 2 weeks.
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08-08-2018, 12:59 PM
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#46
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Phoenix
Join Date: Jan 2016
Location: Secret Sanctuary
Posts: 12,123
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Quote:
Originally Posted by jeremydmc
I sent a follow up email to Mondo since I have not heard anything back after almost 2 weeks.
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They got back to me in 48 hours. I had asked if I could return it for a refund, and they provided me with a prepaid label.
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08-08-2018, 01:02 PM
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#47
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S.H.I.E.L.D.
Join Date: Jan 2010
Location: 7he N3rd R00/v\
Posts: 7,158
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Quote:
Originally Posted by nearmint
They got back to me in 48 hours. I had asked if I could return it for a refund, and they provided me with a prepaid label.
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I was asking for replacement heads since both of mine have flaws and darker skin coloring. They asked for photos which I sent and I have not heard anything back yet.
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08-15-2018, 08:19 AM
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#48
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S.H.I.E.L.D.
Join Date: Jan 2010
Location: 7he N3rd R00/v\
Posts: 7,158
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Just updating the thread. Still no response from Mondo about replacements. It's now been 3 weeks and 2 emails.
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08-23-2018, 10:30 AM
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#49
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S.H.I.E.L.D.
Join Date: Jan 2010
Location: 7he N3rd R00/v\
Posts: 7,158
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4 weeks and 3 emails and still nothing about replacement heads from Mondo. I may just return it at this point.
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08-23-2018, 01:59 PM
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#50
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S.H.I.E.L.D.
Join Date: Jan 2010
Location: 7he N3rd R00/v\
Posts: 7,158
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Just got an email from Mondo.....now I have to decide.
"Apologies on the belated reply we've been awaiting to hear back from the collectibles side before moving forward. As such, we have a few options. We can offer replacement heads (with these replacements there's a good chance they are going to look similar to the ones you have make-up wise), we can provide a 20% refund from your total cost or we can allow a return and provide you with a full refund. Please let us know how you'd like to proceed. We're happy to help to the best of our abilities!"
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