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Old 12-20-2006, 02:05 AM   #11
Synergy
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Congrats that's real customer service, how and what did say to pull that off.
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Old 12-20-2006, 03:07 AM   #12
cap70
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Very nice of them, Robo! Lucky dawg!
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Old 12-20-2006, 03:36 AM   #13
riderV3
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Now I NEED to find a kong vs Rex with defected base...
Holy moly it's jusy unbelieveable, man! Weta totally rock!!
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Old 12-20-2006, 04:08 AM   #14
robomorph
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Thanks guys, it really makes me want to give more custom to Weta. They were just thoroughly nice from start to finish.

Darren did stress that I got really lucky because he took the base in to be signed by Richard and PJ just happened to be visiting at the time for a meeting. Apparently, Peter just does not sign these things generally and has signed in total only about 3 pieces of Kong/LOTR merchandise worldwide. I guess he was in a good mood!

After some of the bad luck I've had with faulties and breakages this year, this one was a pleasant pick-me-up.
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Old 12-20-2006, 06:30 AM   #15
Trilogy
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That is truely outstanding customer service.

WAY TO GO WETA.
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Old 12-20-2006, 02:24 PM   #16
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WOW! that's very cool of them! double WOW!
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Old 12-20-2006, 03:04 PM   #17
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Awesome! Even Sideshow can take a lesson here
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Old 12-21-2006, 07:09 PM   #18
big_red_s
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Very very cool, congrats.
I bought my Superman statues from them, paid a bit more but 1) They deserve it and 2) if I had a problem I always knew I had someone listening to me.
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Old 12-21-2006, 10:55 PM   #19
Statue and Bust
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OH MY GOD! Congrats! That actually made an awesome statue even better!
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Old 12-21-2006, 11:13 PM   #20
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That is awesome! Congrats man.
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