[QUOTE=SuperDinoHunter;5892277]In their communication they stated that they are short on staff so with the bombardment of emails from customers, it’s taking them awhile to respond. Does that make it right? Probably not and it definitely would concern most customers who haven’t gotten a response yet.
You're serious?
Slow communication is one thing, canceling 100's and possibly 1000's of orders for all your products on preorder after you've taking customers money is a whole another thing. They canceled orders, haven't refunded anyone or given a single reason why. People on their facebook has said they're calling credit card companies and banks to talk about fraud. They still haven't answered. They've been reading my messages on facebook, I know because it shows a time stamp, yet they ignore it.
You don't need a big staff to have 1 person write a tweet and facebook post explaining a situation. No company in business would cancel that many orders and let people all call fraud and get their money back through charge backs or section 75... which I had to do to get my money back.
They were seen closing their offices, one of their owners tweeted on sep 5th that ''Companies come and go, talent is forever''. They won't answer not a single email, phone call and they're obviously on facebook because I've seen them read messages, they know what people are saying. They obviously have 1 guy reading my messages and others, you mean he can't make a facebook post explaining their still in business and not to panic? He can read, but he can't type? Does the guy who typed laid off?
Also, you use them giving you money back over a month ago as a reason they're still in business? Lots of things change in a month.
If your gut feeling says they're still in business...... please don't ever go to Vegas and gamble, you'll lose your lively hood.
Look at their facebook, look what people are saying, it's the top liberty post.
https://www.facebook.com/chroniclecollectibles/
