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09-11-2015, 03:44 PM
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#1171
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Phoenix
Join Date: Aug 2009
Posts: 12,830
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I just received my shin bust but I have no tracking for the Akuma bust. They were paid at the same time and payment was confirmed. I've emailed customer service with no response.
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09-11-2015, 09:53 PM
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#1172
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Savage Dragon
Join Date: Mar 2007
Location: Las Vegas Nevada USA
Posts: 8,447
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Quote:
Originally Posted by FROBAY
I just received my shin bust but I have no tracking for the Akuma bust. They were paid at the same time and payment was confirmed. I've emailed customer service with no response.
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Shipping sees them as separate orders so they dont necessarily go out at the same time.
CS is a bit behind. i think they are running 4 days behind on responding as there are a lot of emails.
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09-11-2015, 09:55 PM
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#1173
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Savage Dragon
Join Date: Mar 2007
Location: Las Vegas Nevada USA
Posts: 8,447
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Quote:
Originally Posted by addic
Unfortunately my problem hasn't been solved yet:
I sent a few emails asking for payment details regarding my final payment (incl. shipping) for my Jade PO. After waiting about 1 week I finally got this answer:
I immediately answered to that email sending my shipping address. This was on 08/30/15. Since then...again...no reply. Nothing.
So this has nothing to do with any emails getting lost in any spam folders. Just late replies. Plain and simple.
Case numer #6082. Thx for help in advance.
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I see they responded to you on Sep 3rd. Its always nice to follow up any complaint post in this thread with an update letting people know your issue was resolved.
Thanks
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09-11-2015, 09:56 PM
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#1174
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Savage Dragon
Join Date: Mar 2007
Location: Las Vegas Nevada USA
Posts: 8,447
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Quote:
Originally Posted by Swordsman
How many people are there in the customer service team ? 2 persons ?
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Two, yes.
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09-13-2015, 02:28 PM
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#1175
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The Stones, I love the Stones. I watch them whenever I can. Fred, Barney...
Join Date: Feb 2012
Location: Delaware
Posts: 3,168
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Quote:
Originally Posted by PopCultureShock
Two, yes.
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Two great people helped me out Jerry! Shout out to Jim and Carolyn!
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09-13-2015, 02:31 PM
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#1176
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Cyclops
Join Date: Dec 2011
Posts: 11,621
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aww what happened to wolfgang
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09-14-2015, 04:42 PM
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#1177
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The Stones, I love the Stones. I watch them whenever I can. Fred, Barney...
Join Date: Feb 2012
Location: Delaware
Posts: 3,168
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Jerry I sent an email to customer service as well as message to you regarding an error on akuma busts. Thanks
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09-14-2015, 11:18 PM
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#1178
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Death is hereditary.
Join Date: Jul 2015
Location: Singapore
Posts: 924
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Quote:
Originally Posted by dao2
aww what happened to wolfgang
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Dustin ????
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09-14-2015, 11:31 PM
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#1179
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Spider-Ham
Join Date: May 2015
Location: Michigan
Posts: 4,020
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Quote:
Originally Posted by Swordsman
Dustin ????
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No, they are two separate people. Thought I read on here Wolfgang helps out when he can buy he's not in cs full time, he helped me in March with an issue and Dustin helped me just last week. Don't know if he still does
Thanks again guys for your assistance btw!
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09-15-2015, 10:33 AM
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#1180
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Kindly Asked To Leave
Join Date: Oct 2014
Location: New York
Posts: 1,266
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Are we supposed to get a confirmation that our payments have been received? Never got one and I sent mine on the day I got the email (30th)
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