 |
|
07-22-2019, 01:39 PM
|
#1
|
|
Mephisto
Join Date: Mar 2017
Location: India
Posts: 439
|
Urgent help required
I had to cancel the Kong diorama.i had paid it to the full except the last payment .after cancelling they refunded only three payments and prime 1 customer service not responding to my email.
|
|
|
|
07-22-2019, 01:47 PM
|
#2
|
|
Captain Marvel
Join Date: Oct 2015
Posts: 3,244
|
What is the timeline of events?
|
|
|
|
|
07-22-2019, 01:55 PM
|
#3
|
|
The Green Hornet
Join Date: Oct 2018
Location: USA
Posts: 2,723
|
Give them time to respond. Perhaps file a paypal claim?
Quote:
Originally Posted by Nugchompa
What is the timeline of events?
|
3 minutes. 
|
|
|
|
|
07-22-2019, 01:57 PM
|
#4
|
|
Mephisto
Join Date: Mar 2017
Location: India
Posts: 439
|
I paid my order except the last payment with shipping.i decided to cancel it and now they have refunded only 3 payment.rest 4 months payment was not refunded.they r not responding to emails
|
|
|
|
|
07-22-2019, 01:58 PM
|
#5
|
|
Mephisto
Join Date: Mar 2017
Location: India
Posts: 439
|
No the payment were last year
|
|
|
|
|
07-22-2019, 01:59 PM
|
#6
|
|
Captain Marvel
Join Date: Oct 2015
Posts: 3,244
|
How long ago did you contact them? Have you given them ample time to respond?
|
|
|
|
|
07-22-2019, 02:02 PM
|
#7
|
|
curmudgeon Mod
Super Moderator
Join Date: Aug 2004
Location: The Shire
Posts: 35,059
|
I'm not sure what kind of help you are expecting other than suggestions. I don't think any of the Prime 1 employees actually hang out here. Other than continuing to e-mail you might try their facebook page and if you can post there or send them a Facebook PM. If anyone knows of a phone number you could also try calling them. If any SF member has personal connections it would be great if you could contact them for this member I'm sure he would appreciate it. Good Luck.
__________________
The damn things invisible!
|
|
|
|
|
07-22-2019, 02:22 PM
|
#8
|
|
Mephisto
Join Date: Mar 2017
Location: India
Posts: 439
|
I hope this is not a wrong thread..I am contacting them for 5 days now
|
|
|
|
|
07-22-2019, 02:46 PM
|
#9
|
|
curmudgeon Mod
Super Moderator
Join Date: Aug 2004
Location: The Shire
Posts: 35,059
|
Quote:
Originally Posted by Ezhil
I hope this is not a wrong thread..I am contacting them for 5 days now
|
No this is fine. It's in the Prime 1 section just not sure any Prime 1 people will see it.
__________________
The damn things invisible!
|
|
|
|
|
07-22-2019, 02:59 PM
|
#10
|
|
Mephisto
Join Date: Mar 2017
Location: India
Posts: 439
|
This is my lament...once the refund period through PayPal is over,we r at the mercy of big companies
|
|
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
All times are GMT -4. The time now is 11:37 AM.
