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09-19-2017, 08:54 AM
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#2741
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The Masters of Evil
Join Date: Jun 2008
Location: N. Ireland
Posts: 5,576
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Still waiting on my replacement T-REX.
Chronicle have now blocked me on Facebook for no reason.
What a lovely company.
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09-19-2017, 11:25 AM
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#2742
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Borrow money from a pessimist, they don't expect it back.
Join Date: Mar 2017
Posts: 722
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There's more to your story, they don't just block people for no reason.
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09-19-2017, 11:40 AM
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#2743
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The Masters of Evil
Join Date: Jun 2008
Location: N. Ireland
Posts: 5,576
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Quote:
Originally Posted by Kefka2200
There's more to your story, they don't just block people for no reason.
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Last email I had saying they received my shipment , and was processing my replacement. That was 4 months ago. I've emailed them 4 times since then, with a public message through Facebook, asking whys it taking so long. No response.
Went to their page today and I've been banned.
There you go, buddy.
Last edited by samhain81; 09-19-2017 at 02:36 PM.
Reason: Typo
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09-20-2017, 06:38 PM
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#2744
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Borrow money from a pessimist, they don't expect it back.
Join Date: Dec 2016
Posts: 708
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Quote:
Originally Posted by samhain81
Last email I had saying they received my shipment , and was processing my replacement. That was 4 months ago. I've emailed them 4 times since then, with a public message through Facebook, asking whys it taking so long. No response.
Went to their page today and I've been banned.
There you go, buddy.
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Can you file a complaint with the BBB? I thought Chronicle pride themselves on their customer service.
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09-20-2017, 09:25 PM
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#2745
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Borrow money from a pessimist, they don't expect it back.
Join Date: Mar 2017
Posts: 722
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I can't imagine they just blocked you and won't replace your rex. I'm not saying you're lying by any means, I just don't buy that they took your money and won't give you another rex. Their customer service is amazing.
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09-20-2017, 09:26 PM
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#2746
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Borrow money from a pessimist, they don't expect it back.
Join Date: Mar 2017
Posts: 722
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Call them
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09-20-2017, 10:16 PM
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#2747
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Chronicle Collectibles
Producer
Join Date: Aug 2014
Posts: 3,478
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We have about ten people blocked, you get blocked for stalking threads and posting about things that don't pertain or just being a stalker in general. I'm okay with fussing, but when you drag it to ten threads and become a stalker, you get banned. Not saying that's what happened to you, but that's what I suspect.
If you have problems have you contacted Heather or Amy?
agarrett@chroniclecollectibles.com
hross@chroniclecollectibles.com
Did you buy it from us direct?
If you purchased from an overseas distributor, you need to deal with that distributor.
We have 14 left so you better hurry.
Paul
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09-20-2017, 11:32 PM
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#2748
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Borrow money from a pessimist, they don't expect it back.
Join Date: Mar 2017
Posts: 722
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^my faith in CC was well-placed!
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09-20-2017, 11:47 PM
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#2749
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Chronicle Collectibles
Producer
Join Date: Aug 2014
Posts: 3,478
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Thank you, there is no way we would let a refund request go longer than thirty days. I suspect this gentleman from Ireland bought a rex from a local distributor and is wanting us to make it right.
Sorry, that's why we encourage everyone to order direct.
If I'm wrong, contact customer support. If they can't help you in four months I'll replace them and find people that will. But I know that Amy and Heather have it covered and this is most likely sour grapes.
Sorry you had problems with your Breakout, we try to take care of every customer. When that customer becomes a problem after we've tried everything in the playbook, it's out of my hands.
Paul
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09-24-2017, 05:07 AM
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#2750
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Fantastic Four
Join Date: Jan 2017
Location: Australia
Posts: 91
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Quote:
Originally Posted by daz1999
Who did you order from may I ask?
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Quote:
Originally Posted by samhain81
Figureland.co.uk
Amazing communication from start to finish. Definitely going back to him if break out turns out ok.
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Chronicle can't help you if you didn't order from them.
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