Got mine yesterday as well, but didn't get the chance to open it until a few hours ago. I agree, it's an incredible piece, the detail is beyond anything I've seen in this scale and the plastic bits were absolutely the right call. Agree on the face as well, it's okay, but I preferred the proto look.
I got the weirdest break though, a bit of her hair is missing, this had to have happened during packaging or even during production, as I cannot imagine how it could have happened during shipping. And my box looked completely fine, nothing like your heart-attack-inducing one
Oh, and one of my arrows was broken, but I just superglued it together.
As I bought it from a retailer, not Weta directly, I'm not sure what my options are. I'll send them an email, but I'm guessing it won't be as simple as just replacing Lara.