PCS Customer Service

[phireplugg]

Hi Rebecca, I am still waiting 5 weeks later for my refunds for the 2 Chun Li figures I had ordered. My account is for phireplugg@yahoo.com. Please help. Thank you.

[Scorpion1981]

Originally Posted by Scorpion1981

Hello Rebecca, what is with my Refund? My first Email was from 21.06.2017 and still no refund.
I Need my Money back!!!!
You told me 5-10 business days. now it is much more than 10 business days.

Please sent my refund back!

4 days later no answer and no refund.
What is with your Support? i am waiting 1 Month for a Refund of 4182 Dollar.
Please sent my refund back!!

[Darth Vader]

I'm having financial problems. Does anyone know if it is possible to cancel without losing $100 for each statue?

Shipping became way to expensive for me. And I can't afford to pay customs on top of that...

[SFFan26]

Hello Rebecca. I need your help please. I sent you a PM requesting information regarding an order transfer. I couldn't find your CS email so I went ahead and am reaching out for assistance here at Statue Forum. I'm a new member and happy to see that you are here to help. Thank you.

[SFFan26]

Hello again. Does PCS ship to Korea? Thank you.

[kojin3]

Hi case#:4837

Are you able to check if there was a mistake with the shipping quote for nash at $238 to australia? I find it hard to believe that it is $80 more than Blanka at $157 in just 2 months? Thanks for your help.

[guiltyBISON]

yeah your not the only ones waiting for a refund. I was told 5-10 days for a refund and its been over a month...

[Darth Vader]

Look I'm very disappointed. I have no answer again!
Rebecca you didn't give a case number. And you send me a generic message saying you hope I will change my mind after seeing the new website... but my situation is serious. I need to get the money back...

You told me if I want a refund I have to lose the NRDs...

I don't even expect you to be comprehensive but I think I didn't get this wrong :

NRDs may be refunded upon cancellation if the product arrival date goes beyond 90 days of the posted estimated arrival date located on the product page of each item.

Ken was for 1st quarter of 2017

Sorry to insist to get an answer, but is this not good enough for me. I want to get the full refund for this one. I'll keep my other orders. I would like a answer here or by email, and not to be ignored. Thanks

[PCSRebecca]

Originally Posted by MK Ultra

Hello Rebecca, you are still shipping out the Shin Akumas' correct? I am still waiting to receive my invoice for my last one, no rush just wanted to confirm.

Hello,

Yes, we are! Please email customerservice@pcstoy.com with your order email and shipping address and I'll send your invoice. (:

[PCSRebecca]

Originally Posted by SONICobra

if i need to do an order transfer do i just email customer service?

Hello,

Transfers are very easy! Just email us from the email your order is under (your paypal email) and state that you would like to transfer (statue name) to (paypal email of your transferee). Make sure you CC them in your email!

Once it's done I will send confirmation and ownership will have been successfully transferred to your transferee. Any emails regarding this statue will go to it's new owner as well as the responsibility for payments.

Send your request to customerservice@pcstoy.com (: