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12-09-2014, 06:22 PM
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#191
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Phoenix
Join Date: Aug 2009
Posts: 12,830
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Quote:
Originally Posted by Webb
WTH ? You returned the statue but won't be refunded because the FP is too old ?
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Correct. I've encountered this before with them and it is justified, being some of the flex pays are a year old and you can't reimburse from a year ago. They should see my credit card,on file and send the money to it. The problem I have is getting my money back by talking to human. The messages I leave are not even returned. I'm probly on a waitlist for a return call.
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12-09-2014, 06:28 PM
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#192
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Sideshow
Producer
Join Date: Jun 2011
Posts: 1,850
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Quote:
Originally Posted by FROBAY
I can't get them on the phone or to return my calls. I returned the life size patriot bust and got an email that they recieved it but can't refund my credit card as the flex pays were to old. The number on the email is for Jennifer and her mailbox is full, for the last 2 days. The customer service has gone the way of their quality control, to hell in a hand basket.
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Please contact anyone in our customer service department through email, chat or phone…they will be able to help you. You are more than likely being asked to provide the full credit card number that was used to give you your refund. Once they have that number your refund will be initiated.
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12-09-2014, 09:51 PM
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#193
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Phoenix
Join Date: Aug 2009
Posts: 12,830
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Quote:
Originally Posted by SSAlex
Please contact anyone in our customer service department through email, chat or phone…they will be able to help you. You are more than likely being asked to provide the full credit card number that was used to give you your refund. Once they have that number your refund will be initiated.
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I have been calling for 2 days. Goes to answering machine. I've called returns and customer service and the direct line given to me on the email, and her answering machine is full and doesn't accept new messages. Rest assure, I'll keep trying and post my results here.
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12-09-2014, 10:47 PM
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#194
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curmudgeon Mod
Super Moderator
Join Date: Aug 2004
Location: The Shire
Posts: 35,058
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Quote:
Originally Posted by FROBAY
I have been calling for 2 days. Goes to answering machine. I've called returns and customer service and the direct line given to me on the email, and her answering machine is full and doesn't accept new messages. Rest assure, I'll keep trying and post my results here.
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Why not try chat or e-mail?
__________________
The damn things invisible!
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12-09-2014, 11:15 PM
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#195
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Phoenix
Join Date: Aug 2009
Posts: 12,830
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Quote:
Originally Posted by nbr3bagshotrow
Why not try chat or e-mail?
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I will, I'll try those options tomorrow.
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12-09-2014, 11:27 PM
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#196
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A.I.M.
Join Date: Jun 2006
Location: The United States of America
Posts: 4,312
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good luck bro....
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12-10-2014, 05:35 AM
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#197
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Kindly Asked To Leave
Join Date: Apr 2013
Posts: 4,373
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Quote:
Originally Posted by nbr3bagshotrow
Why not try chat or e-mail?
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As nice as they are with emails, I've been barely able to sort things out when I needed to email them. They usually give the same 2-3 automatic answers that don't really help.
But you're right, Frobay should try any mean to contact them.
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12-10-2014, 01:56 PM
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#198
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Doh!
Join Date: Mar 2009
Posts: 10
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Congratulations Sideshow Storm a yellow ......
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12-10-2014, 06:13 PM
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#199
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What happens if you get scared half to death twice?
Join Date: May 2006
Posts: 1,675
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Poor QC, Sideshow has become a bad manufacturer.
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12-10-2014, 07:24 PM
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#200
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Kindly Asked To Leave
Join Date: Aug 2009
Location: Area 51
Posts: 3,701
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Quote:
Originally Posted by Spectral
Congratulations Sideshow Storm a yellow ......
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How they can paint a white statue in off white ? 
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