Urgent help required

[letsroy]

Originally Posted by Ezhil

This is my lament...once the refund period through PayPal is over,we r at the mercy of big companies

1 Idea) Keep pushing through facebook PM.

2 Idea) Join the private group they have on facebook and post a message about this issue. The post won't be accepted or it will be closed but you will probably get some attention from an admin.

Here you can only complain but this won't fix anything buddy.

[Silas Loki]

Originally Posted by Ezhil

I had to cancel the Kong diorama.i had paid it to the full except the last payment .after cancelling they refunded only three payments and prime 1 customer service not responding to my email.

Have you taken the time to review their "flexpay" terms and conditions? Perhaps the answer lies there.

Failing that, initiate a Charge Back or Payment challenge through your Credit Card provider.

When it comes to the potential for financial loss, a forum is the last place I would go.......

[dao2]

5 days, especially when it's a weekend (so really max 3 business days, and who knows when you sent it coulda been after hours) and SDCC weekend at that may not be enough time for them to respond. Also don't keep spamming emails at them it's probably hurting more then helping.

[Ezhil]

Prime one msg me today that they going to refund today the remaining payment.they apologized for making me wait but didn't tell anything reason.now waiting for the refunds

[letsroy]

Originally Posted by Ezhil

Prime one msg me today that they going to refund today the remaining payment.they apologized for making me wait but didn't tell anything reason.now waiting for the refunds

Good news then!

[Ezhil]

Thanks