Eaglemoss DC Superhero Mega Figures

[omigeo]

Originally Posted by Gothamite

Here's a video review of Superman (in Portuguese): https://www.youtube.com/watch?v=rvwfDDqmi3M

Yep, I saw this about a week or so ago...I do have him on preorder via BBTS..crossing fingers that the paint app is up to par on this one

[omigeo]

Ok, I couldn't wait any longer for BBTS to deliver. So I order thru Eaglemoss site, and let me tell you this piece is really nice and the paint app is not bad at all, BUT, he arrived broken.

Can you believe that the packaging they went with for this superman, was the clamshell in a box?? How can you ship an item out of resin and that big and heavy in a clamshell?.
I was so afraid to pull it out of its box. Plus, the clamshell was just about destroyed. Pieces of it were floating in the box.
I'm so mad with Eaglemoss for using this sort of packaging.

But they went with Styrofoam with the the Joker, go figure??

That Superman will never arrived in one piece if used in that sort of packaging. They are

[Gothamite]

[omigeo]

Originally Posted by Gothamite

I should have known better than to purchase this via their website. They could never pack anything right. Its like they have Baboons doing the packaging or disgruntled employees.

He really is nicely done though

[Gothamite]

Originally Posted by omigeo

I should have known better than to purchase this via their website. They could never pack anything right. Its like they have Baboons doing the packaging or disgruntled employees.

Looks like the product box was very thin, too.

[omigeo]

Originally Posted by Gothamite

Looks like the product box was very thin, too.

Yes, even though it was double brown boxed.

Oh and never try to purchase anything thru their website. Once you have a damaged item you have to pay for return shipping.

[Gothamite]

Originally Posted by omigeo

Yes, even though it was double brown boxed.

Oh and never try to purchase anything thru their website. Once you have a damaged item you have to pay for return shipping.

Man, that's awful, it's their fault, not yours.

[omigeo]

Originally Posted by Gothamite

Man, that's awful, it's their fault, not yours.

It seems that they hire people that work like robots, where the company banks that they don't take the initiative to actually or perhaps ask someone of authority to see if they will take care of it. Or perhaps the company conditions them that way!! who knows

[CrocodileRock]

Originally Posted by omigeo

It seems that they hire people that work like robots, where the company banks that they don't take the initiative to actually or perhaps ask someone of authority to see if they will take care of it. Or perhaps the company conditions them that way!! who knows

I just ordered the Batman TAS mega statue, and when I read your comment, it scared me, but just checked the terms and conditions, and it says they pay the shipping costs when is defective so you should try again or else open a dispute in Paypal.

[omigeo]

Ok, I want to their website to see their return policy, and here is what they had to say...
RETURN POLICY
Collections
You may return any shipment at your expense within 30 days of receipt for a refund of the purchase price less any shipping and handling charges, if applicable. We recommend that you call customer service to advise us that you are returning a shipment so we may provide you with the correct return address.

Special Shipments
If you do not wish to keep a special shipment you receive, you may return it at our expense within 30 days of receipt for a refund of the purchase price and any shipping and handling charges, if applicable. We recommend that you call customer service to advise us that you are returning a shipment so we may provide you with the correct return address.

I'm not sure what "Special Shipments" really mean.
I can see that with this special return shipment, they will absorb the shipping/handling. So I don't think my item qualifies for this or does it?.