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02-08-2007, 01:13 PM
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#1
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The quickest way to double your money is to fold it in half and put it back in your pocket.
Join Date: Mar 2006
Posts: 1,403
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EU Returns procedure changes?
Do any EU customers who have reported faulties or asked for replacements notice that procedures have changed fairly recently? Used to be that Cindy would respond quite quickly, acknowledging the receipt of the complaint and giving an estimate on the availablity of a replacement and a likely timeframe. Now it seems like there's no response at all, even for weeks after making a warranty claim. Does anybody else find the same? Either Cindy's team is inundated with reports of faulty product or it's no longer policy to reply? Do any other EU customers find this to be the case also?
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02-08-2007, 01:19 PM
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#2
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Mod Assassin
Super Moderator
Join Date: Oct 2004
Location: Makena's Kennel.
Posts: 33,959
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Your best bet is to ring them.
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02-08-2007, 01:27 PM
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#3
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The quickest way to double your money is to fold it in half and put it back in your pocket.
Join Date: Mar 2006
Posts: 1,403
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Yeah, I know, Bulls, I was just trying to find out if others had the same experience before calling. Transatlantic calls aren't cheap, so if I thought they would respond via email I'd wait. I guess that doesn't seem the best option any more though. Wonder why the change? - the old system worked well. I'm guessing a LOT more faulty product now.
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02-08-2007, 01:32 PM
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#4
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The Stones, I love the Stones. I watch them whenever I can. Fred, Barney...
Join Date: Oct 2006
Location: Viking country
Posts: 3,470
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Same here, i still haven't heard from Cindy regarding my JAWS maquette replacement. She must be backed up though.
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02-08-2007, 04:57 PM
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#5
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Madness takes its toll. Please have exact change
Join Date: Apr 2005
Location: who wants to know?
Posts: 808
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still waiting on my Iron Man replacement...although I have spoken to her about it over e-mail recently.
Have just reported my Hulk Grey PF as well  waiting on a reply for that......
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02-08-2007, 05:07 PM
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#6
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The quickest way to double your money is to fold it in half and put it back in your pocket.
Join Date: Mar 2006
Posts: 1,403
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Quote:
Originally Posted by massf
still waiting on my Iron Man replacement...although I have spoken to her about it over e-mail recently.
Have just reported my Hulk Grey PF as well waiting on a reply for that...... |
Wow, sounds like we're in the same position massf, I'm waiting for news or a reply concerning my Iron Man Comiquette Ex. and the Grey Hulk PF too.
Did you get the recent email from Sideshow asking for a photo of the Iron Man base? Apparently, brand new statues are being shipped from the US, with the edition numbers reissued.
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02-08-2007, 05:16 PM
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#7
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Madness takes its toll. Please have exact change
Join Date: Apr 2005
Location: who wants to know?
Posts: 808
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I sent them pictures late last year showing the damage so hopefully I won't need to resend them. I'm really annoyed about the Hulk though, as some paint defects are just blatant. It may not seem too excessive for some people but I ended up paying $532 with tax and shipping so I want one without any flaws whatsoever!
His fist
His back
His left arm
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02-08-2007, 05:41 PM
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#8
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The quickest way to double your money is to fold it in half and put it back in your pocket.
Join Date: Mar 2006
Posts: 1,403
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Quite similar to the faults on mine really:
On a rare ltd edition statue costing over $400 I expect no obvious damages.
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02-08-2007, 06:21 PM
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#9
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Doom Patrol
Join Date: Aug 2005
Location: Belgium
Posts: 8,354
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I also noticed the replies take longer. The actual replacements have always taken months but the email replies were faster in the past. As for calling to the US, I'd rather not pay that bill.
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02-08-2007, 07:38 PM
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#10
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Yeah, I spend WAY too much time here!
Join Date: Apr 2005
Location: Miami Beach, USA - Rio, Brazil
Posts: 14,211
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One of my Greens came with something similar, but I just touched up. You can't even notice now. But I can understand people wanting to exchange, since you paid for something that was suposed to be perfect. Good luck with your exchanges.
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