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Old 08-02-2013, 07:27 PM   #1
OuttaSight
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PCS Customer Service

(Mods can we make this a sticky ?)

Hey everyone

Just wanted to post this up to make sure everyone had easy access to our customer service department.

The Customer Service Dept now consists of Carolyn as Supervisor with Dustin as her assistant. Wolfgang sometimes helps when he isnt busy, but generally he handles accounting.

All emails should be answered within 48 hours (not including holidays). If you havent received a response in 36 hours, please email again.

Also, please check your spam as I hear thats often the reason customers havent seen our responses. They are stuck in spam.

There is now only one Customer Service email, CUSTOMERSERVICE@PCSTOY.COM

If there is an emergency you can call 818 280 6375 , however, as I insist on an email trail so i can periodically review the performance of customer service and see what different types of issues we are having, customer service will insist on reconfirming everything you spoke about via email so I can review it. I am not a fan of he said/she said so I want it all in writing.

PS - DO NOT email the old emails orders@pcstoy.com , pcstoys@aol.com, audrey@pcstoy.com as they are inactive.

Last edited by OuttaSight; 07-25-2015 at 01:27 PM.
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Old 08-02-2013, 07:44 PM   #2
Oni_Akuma_1982
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Really appreciated Jerry. Thanks
Carmelo.
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Old 08-02-2013, 08:09 PM   #3
SARFARAZ
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This is why Jerry is the man!
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Old 08-02-2013, 08:18 PM   #4
Klear Knives
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Quote:
Originally Posted by SARFARAZ View Post
This is why Jerry is the man!
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Old 08-02-2013, 08:22 PM   #5
Ricky Bobby
The Stones, I love the Stones. I watch them whenever I can. Fred, Barney...
 
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Thank you,this is greatly appreciated
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Old 08-02-2013, 08:29 PM   #6
dao2
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As great as it is that Jerry did this it would probably be easier for him if this thread was kept to the replies that he's looking for :P

Crap I just did that too didn't I ^^
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Old 08-02-2013, 08:41 PM   #7
no gears
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Wow, thats just awesome move Jerry. Good on ya
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Old 08-02-2013, 09:38 PM   #8
High Lord Apocalypse
Yeah, I spend WAY too much time here!
 
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Ok. Resending my email about damages sagat before I post here in details.
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Old 08-02-2013, 10:32 PM   #9
StatueHunter75
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Jerry you're a class act but we all know you've always had my full support! Way to do business!
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Old 08-02-2013, 11:06 PM   #10
bebohawk
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Jerry I been waiting for Audrey to reply my emails about a replacement for my Sagat. Then I receive a email from her on Tuesday I reply and sent her pics of the statue and I haven't receive a answer can you help me out.
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