Their service IS top notch. I contacted them regarding the new waiting list option they have on the website about the Nightmare Puppeteer. Shelley emailed me a few hours later, stating they had a cancellation and had one on reserve for me, sent me an invoice as well. Then today, when I paid, she shipped it to me the same afternoon, sent me the tracking number and a nice, friendly thank you email, and made sure it would be a signed statue for me. Also, talked to her on the phone, and she was absolutely sweet and amazing to talk to. Not that I'm trying to get down on you or anything for having it repaired yourself, but the service at CS Moore Studios is wonderful!!! Couldn't be happier