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Old 09-18-2018, 02:26 PM   #41
Ezhil
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I am also not able to login into the account.i have two fully paid orders
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Old 09-18-2018, 03:39 PM   #42
Finder40
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Me included and I have a fully paid order that isn't on their system after Heather replied to my email
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Old 09-18-2018, 06:00 PM   #43
Thorondor_33
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What a mess.

I have one fully paid order on my account. Keep us posted on your order Finder40. I want the comfort in knowing that even though our accounts may be toast our paid orders are still safe.
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Old 09-18-2018, 06:50 PM   #44
FROBAY
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I’m still trying to access my account.
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Old 09-18-2018, 09:57 PM   #45
Chronicle CS
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Quote:
Originally Posted by Thorondor_33 View Post
What a mess.

I have one fully paid order on my account. Keep us posted on your order Finder40. I want the comfort in knowing that even though our accounts may be toast our paid orders are still safe.
Have no fear, all orders are safe and will be honored. We’re working on it.

- Robert
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Old 09-19-2018, 01:50 PM   #46
Thorondor_33
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Quote:
Originally Posted by Chronicle CS View Post
Have no fear, all orders are safe and will be honored. We’re working on it.

- Robert
Thanks Robert. I'm glad to hear our orders are safe but I think you can understand why we're all a little on edge. It has been a substantial amount of time we have not been able to access our accounts.
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Old 09-20-2018, 02:14 PM   #47
franktank
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Still can’t log on... but I’ll keep waiting.

For those who can log on. Are you now able to payoff or pay down additional payments? Or is it still just regular monthly automatic drafts?
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Old 09-20-2018, 08:10 PM   #48
FROBAY
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Looking at the new site. I guess you guys aren't doing in house payment plans? Your using a company, partially?

Also, if you choose straight pay thru Chronicle is the full amount charged or just the deposit and balance when it ships?

Thanks for the info
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Old 09-21-2018, 10:26 AM   #49
Adam_Warlock
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Quote:
Originally Posted by FROBAY View Post
Looking at the new site. I guess you guys aren't doing in house payment plans? Your using a company, partially?

Also, if you choose straight pay thru Chronicle is the full amount charged or just the deposit and balance when it ships?

Thanks for the info
Good question. Can we just do deposits if we don't use payment plans?
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Old 09-21-2018, 07:45 PM   #50
Chronicle CS
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No, we do not offer deposits.

- Robert
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