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Old 10-11-2017, 01:54 PM   #101
House
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Quote:
Originally Posted by NorthernLadMSP View Post
Same here! Super excited they are doing the right thing and getting everyone a clean cape.
Glad they are replacing everyones cape on this! I am sure it was a total bummer when you guys recieved yours!
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Old 10-11-2017, 02:09 PM   #102
SONICobra
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very cool, congrats everyone - and big kudos to SS for making it right
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Old 10-13-2017, 07:54 AM   #103
shadow.broker
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Quote:
Originally Posted by nearmint View Post
October 10, 2017

Dear Valued Collector,

Thank you for purchasing the Huntress Premium Format Figure.

Sideshow is aware of an issue that a number of our collectors have reported related to dyed purple fabric bleeding onto the white trim of the cape on this collectible. We sincerely apologize to all collectors affected by this and regret the error. Of course, Huntress collectors are eligible to have their cape replaced at no cost.

We are actively working to have additional replacement capes produced. Replacement capes will be shipped out at no charge to all collectors who purchased the Huntress Premium Format figure direct from the Sideshow website. No additional action is required on your behalf and we will be shipping replacement capes in the very near future.

Should you have any additional questions or concerns with regard to this matter, please do not hesitate to contact our Customer Support team. You can e-mail support@sideshow.com, use the Live Chat service available at sideshow.com, or call toll free 1-855-SIDESHOW. Normal business hours are Monday through Friday 8:30 AM to 4:30 PM Pacific Time.

Thank you for your patience, understanding, and continued support.

- Sideshow Support Team
Well I am curious how the possible problems will be handled with pieces coming from wholesale distributors. I hope it won't be as usual (take a $30 discount or smash the statue for full refund).
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Old 10-13-2017, 09:10 AM   #104
AC_808
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Nah ...I doubt it. I'm betting the retailers (wholesale distributors as you call them) will be able to request these replacement capes when they need them.

I'm betting people that bought from retailers ...and know about the defective capes ...will go back to the retailers to request a replacement cape. No need to smash the statues, if SSC is willing to ship these replacement capes for free.
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Old 11-19-2017, 10:58 AM   #105
Gothamite
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Replacement capes have started arriving. The purple is slightly lighter.

Video by neamint: https://www.youtube.com/watch?v=Jmh2Q6ymTL4

http://www.statueforum.com/showpost....postcount=1630



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Old 11-19-2017, 01:32 PM   #106
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Originally Posted by Gothamite View Post
Thanks for posting that. I forgot about this separate thread about the ink bleed problem.

Unfortunately, my replacement cape is not perfect.
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Old 11-19-2017, 01:57 PM   #107
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Originally Posted by nearmint View Post
Thanks for posting that. I forgot that about this separate thread about the ink bleed problem.

Unfortunately, my replacement cape is not perfect.


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Old 11-19-2017, 06:29 PM   #108
risingstar
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Sorry to hear that Sideshow didn't resolve the bleeding problem fully on yours. Hopefully, the entire run isn't like that, and that if it isn't, they'll have another replacement for you. I actually reviewed this piece for the forum but opted to get the refund shortly thereafter.
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Old 11-19-2017, 08:28 PM   #109
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Originally Posted by risingstar View Post
Sorry to hear that Sideshow didn't resolve the bleeding problem fully on yours. Hopefully, the entire run isn't like that, and that if it isn't, they'll have another replacement for you. I actually reviewed this piece for the forum but opted to get the refund shortly thereafter.
I think the stains will appear for other people with the passage of time. Also, as nearmint noted, the original cape matched Huntress's mask, but this new one doesn't.
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Old 11-19-2017, 10:18 PM   #110
Iko Iko
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I returned this entire statue because frankly, I was never going to trust this cape after the earlier issues.
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