Statue Forum 





StatueForum on Twitter StatueForum on Facebook StatueForum on YouTube
Go Back   Statue Forum > Statue Talk - Others > XM Studios

» Spotlight
DGK Damtoys Styracosaurus Green Bust DGK Damtoys Carnotaurus Green Bust DGK Prime 1 Kin. Robin Current Interview:
Reply
 
Thread Tools
Old 10-13-2017, 03:38 AM   #21
Armored_Berserk
I was arrested for selling illegal-sized paper.
 
Armored_Berserk's Avatar
 
Join Date: May 2008
Location: France
Posts: 2,895
Great news, they found a replacement body.
Bad news, they ask me to pay 140SGD of shipping...I'm little angry they asked me that whereas it's a defective staute in the first place.
It's not my fault if the statue has leaned during time...
Armored_Berserk is offline   Reply With Quote
Old 10-13-2017, 04:44 AM   #22
galaxyconvoy
I took an IQ test and the results were negative.
 
Join Date: Dec 2013
Location: Versailles
Posts: 52
Hi, sell the defective part to pay the shipping cost
galaxyconvoy is offline   Reply With Quote
Old 10-13-2017, 05:08 AM   #23
It's Sisko
Experience is something you don't get until just after you need it.
 
It's Sisko's Avatar
 
Join Date: Oct 2013
Location: Australia
Posts: 1,160
Quote:
Originally Posted by Armored_Berserk View Post
Great news, they found a replacement body.
Bad news, they ask me to pay 140SGD of shipping...I'm little angry they asked me that whereas it's a defective staute in the first place.
It's not my fault if the statue has leaned during time...
I have to agree with you.
It's Sisko is offline   Reply With Quote
Old 10-13-2017, 05:12 AM   #24
dino76m
Kindly Asked To Leave
 
Join Date: Jan 2011
Posts: 2,443
i just recieved this from Simplytoys
Hi there

Thank you for your support with your purchase of XM Studios statues through Simply Toys.

Due to a recent spate of damage claims from our buyers based overseas, we would like to take this opportunity to clarify Simply Toys Policy & Procedure on exchanges, repairs and touch-ups for XM Studios statues that were shipped through 3rd parties [this includes local contacts and forwarders].

Please refer below for Policy & Procedure: Exchange, Repair And Touch-up

Step 1. Customers will ship the defective items back to Simply Toys at their own expenses.

Step 2. Simply Toys will then help customers to send the defective items back to XM Studios for exchange, repair or touch-up.

Step 3. Upon availability of replacement for exchange or the completion of repair / touch-up, Simply Toys will help customers to collect back their statues from XM Studios and deliver them to a forwarder of their choice.

Step 3A. In the event customers require Simply Toys to ship the replacement or repaired pieces to them directly due to the absence of a forwarder, customers will handle the return shipping at their own expenses.

We highly recommend our overseas buyers who shipped through 3rd parties to purchase full shipping insurance coverage to minimize incurred cost of loss due to damages caused by rough shipping and handling.

Feel free to contact us via email should you have any inquiries pertaining to this matter.
dino76m is offline   Reply With Quote
Old 10-13-2017, 05:18 AM   #25
dino76m
Kindly Asked To Leave
 
Join Date: Jan 2011
Posts: 2,443
i had bought one from them forwarded by a freight forwarder to me,
I had ordered 3 XM before ST were hit with the shipping restrictions as well but decided to keep the orders and use a freight forwarder
My first order to ship was the Ms marvel which came with the base damaged, ST contacted XM and were told no replacements were available, contacted XM directly and was told they would repair the base provided i ship it to them and pay the return shipping,,i would have paid the shipping for a completely new base. but shipping the damaged to and fro would have cost me another 200$ and Ms Marvel would have cost around 1000$ by the time all was well,
Decided not to take anymore risks and cancelled the 2 remaining orders, its ofcourse the risk we take when ordering through 3rd parties. but it wasnt worth the price in the end for me but XM packaging has a good record of everything arriving safe compared to SS,,
dino76m is offline   Reply With Quote
Old 10-13-2017, 11:12 AM   #26
Silverine
Statue Forum MacDaddy
 
Silverine's Avatar
 
Join Date: Aug 2013
Posts: 2,059
what I dont get is, where is the lean coming from?
what part I mean
Silverine is offline   Reply With Quote
Old 10-13-2017, 02:32 PM   #27
Armored_Berserk
I was arrested for selling illegal-sized paper.
 
Armored_Berserk's Avatar
 
Join Date: May 2008
Location: France
Posts: 2,895
I bought it in Europe from a retailer...
The leaning come from the ankle because it doesn't have a metal rod...
Armored_Berserk is offline   Reply With Quote
Old 10-13-2017, 02:58 PM   #28
Armored_Berserk
I was arrested for selling illegal-sized paper.
 
Armored_Berserk's Avatar
 
Join Date: May 2008
Location: France
Posts: 2,895
What they say to me in last email:

Quote:
I could totally understand your surprise and frustration.

Please understand the replacement policy was implemented 3 years ago, which is already due.
Out of good will, we will send you a new replacement but you would have to bear the shipping costs.

Please kindly let me know if I could assist you in any other way.
Thank you.
Dont know what to think, the whole "good will" thing kinda upset me...
Armored_Berserk is offline   Reply With Quote
Old 10-14-2017, 01:17 AM   #29
Vecchio1
What happens if you get scared half to death twice?
 
Vecchio1's Avatar
 
Join Date: Aug 2014
Posts: 1,621
Quote:
Originally Posted by Armored_Berserk View Post
What they say to me in last email:



Dont know what to think, the whole "good will" thing kinda upset me...
Yea you only dropped a thousand plus on one of their mistakes. They are so generous.....what a joke.
Vecchio1 is offline   Reply With Quote
Old 10-14-2017, 02:54 AM   #30
rhy
I was trying to daydream, but my mind kept wandering.
 
rhy's Avatar
 
Join Date: Oct 2009
Location: SF Bay Area
Posts: 2,681
AB, w/ all things considered, at least all you have to comp is the shipping cost. If it were any other company, you'd be SOL, trust and believe; I know this first hand.
rhy is offline   Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Powered by vBadvanced CMPS

Prototypezstudios

All times are GMT -4. The time now is 11:00 AM.



Powered by vBulletin®
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Copyright StatueForum.com