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08-12-2019, 05:50 PM
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#1021
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Brotherhood of Evil Mutants
Join Date: Feb 2015
Posts: 870
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Got a super fast reply to my concerns about getting someone else's defective statue. I was assured that I would get a new statue and that it would be inspected before shipping to me. I have only had to deal with customer service a couple of times over the many years fortunately and have always found the experience enjoyable.
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08-12-2019, 07:58 PM
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#1022
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Sey hallo to my lille fren!
Join Date: Feb 2017
Posts: 101
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Quote:
Originally Posted by House
Wait for the replacement, all you have to send is photos of the part you smash up
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So the edition number is only if you're smashing the actual part with the number on it, I guess?
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08-13-2019, 12:50 AM
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#1023
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Everywhere is walking distance if you have the time.
Join Date: Sep 2016
Location: Chicago Illinois
Posts: 2,162
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Quote:
Originally Posted by tworow2
So the edition number is only if you're smashing the actual part with the number on it, I guess?
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Went back through posts, didn't see what you are having replaced?
They send the part that you put a ticket in for ie (Collectors Edition Head Sculpt) that is the only thing they send. If its the base idk the procedure! Either way, you wait for the replacement part. Then if the replacement part is okay. You destroy the old bad part. Take pictures and send them to SS.
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08-13-2019, 12:52 AM
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#1024
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Phoenix
Join Date: Jan 2016
Location: Secret Sanctuary
Posts: 12,242
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When I’ve had a problem with a base, they just did a full replacement.
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08-13-2019, 06:35 AM
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#1025
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The quickest way to double your money is to fold it in half and put it back in your pocket.
Join Date: Jun 2008
Location: Ohio
Posts: 1,368
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Quote:
Originally Posted by Agent_J.Warren
KaraFan - I talked to Sideshow today. They were unaware of the base issue, but it sounds like she had so many QC issues that she's back in production. I expressed my concerns about replacements being unavailable (as I still have not heard from the returns team) and was informed (more-or-less) that we will all be taken care of, in full, as production waves complete.
There is hope for all of us 
We'll likely just have to be verrry patient. |
That is awesome news!!!! I still haven't heard from them and I emailed them last Monday (August 5th).
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08-13-2019, 11:01 AM
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#1026
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The Spirit
Join Date: Jul 2019
Posts: 316
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Quote:
Originally Posted by nearmint
When I’ve had a problem with a base, they just did a full replacement.
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Yeah anytime I've had a base issue I ended up sending the entire thing back. Has anyone had just a base sent to them as a replacement?
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08-13-2019, 11:19 AM
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#1027
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The quickest way to double your money is to fold it in half and put it back in your pocket.
Join Date: Apr 2016
Location: US
Posts: 1,321
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Quote:
Originally Posted by Star-struck
Yeah anytime I've had a base issue I ended up sending the entire thing back. Has anyone had just a base sent to them as a replacement?
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Probably not due to fitting issues and mismatching edition number.
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08-13-2019, 02:26 PM
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#1028
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Brotherhood of Evil Mutants
Adamantium Member
Join Date: Mar 2019
Posts: 879
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Quote:
Originally Posted by KaraFan
That is awesome news!!!! I still haven't heard from them and I emailed them last Monday (August 5th).
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Same here. I emailed the 2nd and was told (likely) no later than Friday. We should both here back this week.
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08-13-2019, 07:56 PM
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#1029
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Sey hallo to my lille fren!
Join Date: Feb 2017
Posts: 101
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I just got a tracking number from Sideshow. I do have Green Arrow on preorder but it’s not due until next week, so this must be my replacement already.
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08-13-2019, 10:50 PM
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#1030
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Everywhere is walking distance if you have the time.
Join Date: Sep 2016
Location: Chicago Illinois
Posts: 2,162
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Got contacted that the replacement is there, they are inspecting it etc.. Hopefully these replacements are not the same as the orginal
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