 |
|
01-04-2015, 12:14 AM
|
#961
|
|
Everywhere is walking distance if you have the time.
Join Date: Mar 2011
Posts: 2,134
|
Quote:
Originally Posted by BLADES OF STEAL
There's some good customer service going on at PCS. Got my replacement beastman whip on the way and I only had to send ONE EMAIL. I hope they keep it up.
|
Ive sent several emails and sent my payment in full before Thanksgiving and I still havent received a damn response or my Beastman. You call that good customer service?
|
|
|
|
01-04-2015, 05:04 AM
|
#962
|
|
Madness takes its toll. Please have exact change
Join Date: Sep 2010
Posts: 825
|
Quote:
Originally Posted by Darkhumor
Ive sent several emails and sent my payment in full before Thanksgiving and I still havent received a damn response or my Beastman. You call that good customer service?
|
Sorry to hear about that. I was speaking to my own experience. I had a similar situation like you are when Judge Death came out. I sent payment but never got shipping quote email. Since then I've noticed considerable improvement. It might be that it got delayed because of the whip problems and they're correcting it or waiting for replacements before they ship yours. I sent my email to: CustomerService@pcstoy.com.
|
|
|
|
|
01-05-2015, 08:04 PM
|
#963
|
|
Kindly Asked To Leave
Join Date: Oct 2014
Location: New York
Posts: 1,266
|
I got a reply from Wolfgang that the Jade statue I purchased was transferred to my account.
Will it show up under my orders or...? I see nothing.
|
|
|
|
|
01-09-2015, 12:16 AM
|
#964
|
|
Everywhere is walking distance if you have the time.
Join Date: Mar 2011
Posts: 2,134
|
I made two phone calls today, and both times I was told they'd call me back within an hour to update me on my paid Beastman ex, that I paid for in full with shipping on the 22nd of November. I sat here waiting and wasting my time, never receiving that call back. Ive sent several emails over the course of the last month and a half, and Ive still gotten no response with that either. What is going on with the customer service here? Theres something wrong when two customer reps say they'll call you back and dont have the courtesy to do so and follow through with a customers inquiry.
|
|
|
|
|
01-09-2015, 12:42 AM
|
#965
|
|
If you saw a heat wave, would you wave back?
Join Date: Mar 2010
Location: LATVERIA
Posts: 2,940
|
Quote:
Originally Posted by Darkhumor
I made two phone calls today, and both times I was told they'd call me back within an hour to update me on my paid Beastman ex, that I paid for in full with shipping on the 22nd of November. I sat here waiting and wasting my time, never receiving that call back. Ive sent several emails over the course of the last month and a half, and Ive still gotten no response with that either. What is going on with the customer service here? Theres something wrong when two customer reps say they'll call you back and dont have the courtesy to do so and follow through with a customers inquiry.
|
Unacceptable brotha 
|
|
|
|
|
01-09-2015, 02:14 AM
|
#966
|
|
Cyclops
Join Date: Dec 2011
Posts: 11,612
|
They don't have a customer service number posted, how do you call? Jerry previously said that he wants all contact through email so there is a record :< Seems weird.
|
|
|
|
|
01-09-2015, 03:31 AM
|
#967
|
|
Everywhere is walking distance if you have the time.
Join Date: Mar 2011
Posts: 2,134
|
Quote:
Originally Posted by dao2
They don't have a customer service number posted, how do you call? Jerry previously said that he wants all contact through email so there is a record :< Seems weird.
|
Their contact # is on the paypal receipt. I paid for Goro as well, in full when it first came out and paid shipping several weeks back. I hope none of the rest of my orders turns out to be this kind of experience.
|
|
|
|
|
01-09-2015, 11:07 AM
|
#968
|
|
Cyclops
Join Date: Dec 2011
Posts: 11,612
|
I thought companies put random stuff, once I used it and it didn't work for someone else :< Hopefully you get your stuff, did they say what the holdup is?
|
|
|
|
|
01-09-2015, 07:03 PM
|
#969
|
|
Everywhere is walking distance if you have the time.
Join Date: Mar 2011
Posts: 2,134
|
No they didnt tell me anything other than theyll look into it and call me back in an hour. I just called twice now and it went to a voice message both times. Pain in my ass. lol!
|
|
|
|
|
01-10-2015, 04:36 PM
|
#970
|
|
Savage Dragon
Join Date: Mar 2007
Location: Las Vegas Nevada USA
Posts: 8,447
|
Quote:
Originally Posted by Darkhumor
No they didnt tell me anything other than theyll look into it and call me back in an hour. I just called twice now and it went to a voice message both times. Pain in my ass. lol!
|
Can you give me your case number and Ill have wolfgang or carolyn look into it. Post here dont PM
Last edited by OuttaSight; 01-10-2015 at 04:41 PM.
|
|
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
All times are GMT -4. The time now is 11:08 AM.
