thanks Claire. Well good to know it's not just me.
tbh I am getting rather annoyed with the whole situation. I won't restate what I've said above, but new customer or old I would expect them to treat you with some respect when you have lined paid over your hard earned money (whatever the amount).
I messaged Frank and Chris weeks ago now and no reply.
I also messaged them on facebook three times in the past week but nothing and yet I see that they are posting updates on their products.
Seriously!!?!
'm sure they don't frequent here much anymore as this thread seems to have died a death but if they do it would be respectful if they addressed their fans particularly those who have handed over large sums of money in a timely and respectful manner.
ps I just posted on their facebook page but I'm sure that will just get ignored as well.
If I were a fan and reading this I'd seriously think again before ordering anything new from them until they got their s***t in order.
what a poor way to run a business...