“Happy New Year from PCS Collectibles!
2017 is over and it is time to start looking ahead and making changes that will streamline the customer service experience for everybody. As most of you know, Anthony and I have already made many changes that have dramatically shortened our customer service response times and made communicating with us easier.
One additional change we will be making starting immediately is to close the long running CS thread. We would ask that all customer service questions go directly to our email address,
customerservice@pcstoy.com. This will help us keep track of every case that comes in and maintain one point of contact for all customers. We found ourselves stretched thin with some customer service questions here, in other forums or groups plus direct emails, and in some cases, the same questions from the same people were being asked in all places at the same time which tends to confuse the situation and makes answering these questions very inefficient.
We will still be very active in our forum and 100% support the Statue Forum community as well as our dedicated fans. We will still provide you guys with sneak peaks and the inside scoop on new products.
Thank you once again for your continued support. Without you, we would not have a company and we take that fact very seriously. Look for additional customer service and website improvements very soon.”
customerservice@pcstoy.com
Mark Martin
