Tweeterhead CS update

[Subby1938]

I’m also waiting on two refunds no response yet but I’ll see if new manpower helps their cause .

[Vecchio1]

Originally Posted by Neon2102

I was gutted, both ears broken off in the bubble wrap. Had been waiting since Oct for the replacement. So now the wait continues.

I feel your pain. Hopefully we hear back soon.

[grphyx1]

Hey There,

Wanted to update you on two things...

1. New Customer Service is 415-416-2310. Viki will be available from 9am-1pm M-F. If you don't get her live, leave a message and she will get back to you.
2. We're going to be disabling fb messenger on Monday, Jan 6th. Although, it appears an easy was to communicate with us, it's actually very difficult when you are managing hundreds of messages at once. PLEASE email us at tweeterhead@tweeterhead.com from now on. This will be your one stop shop email!!

SO happy to be starting off the new year with these two things in place. It's going to be a major improvement over the last few years!

Hope you had a great New Years and have a GREAT weekend!!

C

[WalkerFodder]

Congrats on the new CS help. I'm sure it'll remove a load of stress from TH to know it's back in good hands.

My Red Hyena replacement is arriving tomorrow after a year and 3 months of notifying of the damage upon arrival, which seemed to be due to a packing issue. I think the poor little guy arrived with a broken jaw for many people.

They're definitely reaching way back to resolve old issues, so now it is certainly worth your time to continue to be patient.

[grphyx1]

Originally Posted by WalkerFodder

Congrats on the new CS help. I'm sure it'll remove a load of stress from TH to know it's back in good hands.

My Red Hyena replacement is arriving tomorrow after a year and 3 months of notifying of the damage upon arrival, which seemed to be due to a packing issue. I think the poor little guy arrived with a broken jaw for many people.

They're definitely reaching way back to resolve old issues, so now it is certainly worth your time to continue to be patient.

Yes all the bud and lou replacements were sent out. Hope they are perfect. All the loose ends are being tied up.

[DeadGhostKnight]

Anyone had a response?

I emailed on the 2nd of Jan just asking when my Black Batman would ship and I've heard nothing.

E-mailed the tweeterhead@tweeterhead address too.

[Vecchio1]

Nothing....

[grphyx1]

Originally Posted by Vecchio1

My Batman replacement piece arrived damaged. Just crap luck! I hope they give it another go. Waiting for a response. Nice they got some help.

Originally Posted by Neon2102

Sadly, my Batman replacement piece arrived damaged as well. Waiting on a replacement for the replacement.

Hey could you both DM me your order numbers and I'll see if there's any movement on this? Unless you've already heard from TH.

[DeadGhostKnight]

I e-mailed again last night and just got an update that it should be shipping shortly

[Vecchio1]

Originally Posted by grphyx1

Hey could you both DM me your order numbers and I'll see if there's any movement on this? Unless you've already heard from TH.

PM sent.