Cancellation Policy

[MarkusLee_CC]

Recently I pre ordered two items which rounded my 1st payment to around $200 , I then had to Sadly cancel my pre-order due to unforeseen circumstances. The issue now stands that I canceled my order + an email was sent out in regards to cancelation and I have not heard back from them for refund or even partial refund. I'm not sure what I'm doing wrong on my end? Has this been an issue with any of you?

[MONSTER]

Never ordered from them so I'm not sure of their policies. Was it a non refundable deposit?

[MarkusLee_CC]

Not that I see, and too charge 1/4 NRD would be ridiculous... but i'm sure there's like a convince fee UGH

[MarkusLee_CC]

3 Emails later and still no word from them, I seriously hope they're not dogging me

[zeus]

Check averone at freaks board or go through their facebook. They usually answer fast their emails.

[Nidgit]

This is from the ARH website:

Cancellation Policy:

ARH Studios Inc. will agree to cancel any deposit payments towards a pre-order purchase with a maximum of 48 hours after order is placed. After this period all deposits made towards any pre-order purchase are considerate non-refundable. ARH Studios Inc. reserves the right to transfer or not any deposit made towards the purchase of a product to a different product than originally purchased by buyer.

All cancelation notifications must be made through our customer service email. We reserve the right to levy a US $25 charge to cover any subsequent administrative expenses with any solicited cancelation of any deposits made.

http://arhstudioscollectibles.com/terms-and-conditions/

[furycat]

to be fair most of other companies doesnt return a deposit

[MarkusLee_CC]

Ya 25 NRD is understandable but to take 1/4 of the statues cost as a NRD doesn't seem reasonable right?

[Sledge Hammer!]

It isn't. A penalty fee or reasonable percentage held back to cover costs and inconvenience is one thing, pocketing close on $200 is quite another.

I'd look into doing a chargeback if they continue to refuse to be more reasonable on the matter. Especially if they continue to refuse to even communicate on the issue, and don't respond to emails. Just note that going down the chargeback route, even if successful, will almost definitely get you blacklisted from ordering anything direct from them in future.

[ReplicantSavior]

What's the point in cancelling after 48 hours. Usually something happens to warrant cancelling far after that. And not responding to emails is down right childish. Even though I would probably just call on something like this. Get to the issue fast instead of waiting.