PCS Customer Service

[OuttaSight]

Originally Posted by Darkhumor

I just got the same thing now. I wasnt aware I was supposed to get anything shipped this sudden from PCS. Jerry, what is this?

You got a message from Audrey ?

bizarre as she was let go from CS months ago and her email should be 'dead'.

[dao2]

Originally Posted by PopCultureShock

If something is 4 months or more late, then we will give a full refund and not deduct the non-refundable deposit.

Jade/Mileena was 2014 iirc so that was more than 4 months, but I already sold those on ebay now ;p Just the one Raiden left now (which I don't think he's been pushed back)... I have to say having these transfers available has really helped me out in this situation, so thanks for that.

[foots]

Originally Posted by PopCultureShock

You got a message from Audrey ?

bizarre as she was let go from CS months ago and her email should be 'dead'.

It wasn't from her email. It was from FedEx listing Audrey from PCS as the shipper. Pretty disturbing if she was let go months ago.


This shipment is scheduled to be sent on 06/19/2015.
See "Preparing for Delivery" for helpful tips
Tracking # 632502396702
Ship (P/U) date:
Friday, 6/19/15
AUDREY PEREZ
CULTURE SHOCK TOYS INC
Chatsworth, CA 91311
US
Delivery progress bar
Initiated
Estimated delivery date:
Saturday, 6/20/15
Test1 test1a
Test1 test1a
1234 Blossom st.
Chatsworth, CA 91311
US
Shipment Facts
Tracking number: 632502396702
Service type: FedEx Home Delivery
Packaging type: Package
Number of pieces: 1
Weight: 11.00 lb.
Special handling/Services: Adult Signature Required
Exception Reason Recommended Action

Preparing for Delivery
To help ensure successful delivery of your shipment, please review the below.
Won't be in?
If someone 21 years of age or older with a government-issued photo ID can't be there to sign for the delivery, you may be able to hold it at a convenient FedEx World Service Center or FedEx Office location for pickup. Track your shipment to determine Hold at FedEx location availability.

[Klear Knives]

Hello Jerry, I emailed you guys a while back , arpril 5th, and asked about a waitlist for akuma 1/3.
I was told that you guys were not going to do a waitlist.


So I went looking in the aftermarket pool. no biggie. But I found a SHIN!

I got the email saying transfer went through, so i asked again if a waitlist for regular akuma would start, wolfgang said oh since you have shin you cant join the waitlist for akuma.

Hmm, I asked to join akuma one, and he said there is a waitlist but i can't join it since i have one.

My question is can i join akuma 1/3 and also why i was told there wasn't a waitlist but now there is.

Thanks Jerry.

[dao2]

Originally Posted by foots

It wasn't from her email. It was from FedEx listing Audrey from PCS as the shipper. Pretty disturbing if she was let go months ago.


This shipment is scheduled to be sent on 06/19/2015.
See "Preparing for Delivery" for helpful tips
Tracking # 632502396702
Ship (P/U) date:
Friday, 6/19/15
AUDREY PEREZ
CULTURE SHOCK TOYS INC
Chatsworth, CA 91311
US
Delivery progress bar
Initiated
Estimated delivery date:
Saturday, 6/20/15
Test1 test1a
Test1 test1a
1234 Blossom st.
Chatsworth, CA 91311
US
Shipment Facts
Tracking number: 632502396702
Service type: FedEx Home Delivery
Packaging type: Package
Number of pieces: 1
Weight: 11.00 lb.
Special handling/Services: Adult Signature Required
Exception Reason Recommended Action

Preparing for Delivery
To help ensure successful delivery of your shipment, please review the below.
Won't be in?
If someone 21 years of age or older with a government-issued photo ID can't be there to sign for the delivery, you may be able to hold it at a convenient FedEx World Service Center or FedEx Office location for pickup. Track your shipment to determine Hold at FedEx location availability.

I think from his statement she is not doing CS anymore, but still working for the company. Possibly in the shipping department?

[OuttaSight]

Originally Posted by Klear Knives

Hello Jerry, I emailed you guys a while back , arpril 5th, and asked about a waitlist for akuma 1/3.
I was told that you guys were not going to do a waitlist.


So I went looking in the aftermarket pool. no biggie. But I found a SHIN!

I got the email saying transfer went through, so i asked again if a waitlist for regular akuma would start, wolfgang said oh since you have shin you cant join the waitlist for akuma.

Hmm, I asked to join akuma one, and he said there is a waitlist but i can't join it since i have one.

My question is can i join akuma 1/3 and also why i was told there wasn't a waitlist but now there is.

Thanks Jerry.

I think Wolfgang misunderstood you and thought you wanted to waitlist Akuma.

Just explain to him he misunderstood. people make mistakes.

Originally Posted by dao2

I think from his statement she is not doing CS anymore, but still working for the company. Possibly in the shipping department?

She is in the art dept now.

I dont know what the Fed Ex thing was, obviously some computer glitch.

[Klear Knives]

Originally Posted by PopCultureShock

I think Wolfgang misunderstood you and thought you wanted to waitlist Akuma.

Just explain to him he misunderstood. people make mistakes.

Yeah I understand. He was very helpful. no worries. Can i join the wailist? also if i can join it can i get retro'd to the april 6th date?
I did get a shin akuma. but i do want to join the regular akuma list if i can. but if it is only 1 per household no biggie.

Thanks Jerry

[chunkster702]

Is wolfgang the new cs rep? I am going to transfer some orders.

thanks

[Musei]

Has anything been said about the Mileena statue being released? I still have mine pre-ordered and still waiting for the final payment. I know it's been delayed many times, but I thought this month it was going to happen? I dropped an email as well but no reply from anyone there this month.

[Mqhuynh]

Is anybody on CS latley. Sent an email, got a reply then nothing for 3 weeks. Was hoping for an update on my replacement. Jerry can you find out what is happening?