Help. 3 months and PCS has not refunded me as they had promised.

[A2G]

Hey guys,

I am suppose to receive a refund for 2 preorders since NOV 18, 2017. PCS customer service said they will honor it but it has been over 3 months and I have not received anything or any emails.

I have sent several follow up emails with no responses.

What should I do? I feel like I am being lied to

[qz33]

What happened with calls?
So you sent to cancel Nov 18 2017?
How many emails have you/they sent?
When were the dates? What did they last say?
Who responded to you?

When did you first place the orders? What are they for? In stock?
Are the orders paid in full?

[Punisher_]

I have heard nothing but negative things said about their customer service. Sorry to hear.

[PCSCollectibles]

Thank you for letting us know. The two best ways to get in touch with our customer service department are to email customerservice@pcstoy.com or call 805-306-1140.

Thank you as always for your support. We value your business and will make every effort to rectify the situation as soon as possible.

PCS Collectibles
Customer Service Staff

[Klear Knives]

Originally Posted by Punisher_

I have heard nothing but negative things said about their customer service. Sorry to hear.

I have not had any issues with returns or emailing customer service. I know people have had bad experiences but there has been just as many positive and great stories about PCS going above and beyond for its customers.

[67L88Stingray]

Originally Posted by Klear Knives

I have not had any issues with returns or emailing customer service. I know people have had bad experiences but there has been just as many positive and great stories about PCS going above and beyond for its customers.

Even 50/50 isn't really a good ratio

[Klear Knives]

Originally Posted by 67L88Stingray

Even 50/50 isn't really a good ratio

It’s not 50/50 though lol. Not to take away from this topic but you will always get more negative stories and feedback than positive. All the time. I work in retail, you know how many times people complain to me? A ton. Are they right? Send are but majority are just bitter and wa t to see other miserable. But I know that at my work we give out great customer service, so I heard about it all the time? Nope. But I know we give it out other wise people wouldn’t come back to shop where I work.

[batman1180]

File a paypal claim if you can. Or a charge back from your CC company, if you used that.