Quote:
Originally Posted by No1WonderFan
Agreed. I'm the one that had the broken Wonder Woman head. Chad said there were only 5 or 6 issues with that one that needed replacements. I think he mentioned mine and a few broken swords.
I emailed about the issue the day I got it. Finally got an answer from Debbie (after graphyx stepped in - thanks again). I shipped the broken head to Chad in the beginning of February.
In April, he mentioned during the facebook live video that the Wonder Woman replacement parts were there and would go out that week. He even mentioned how well I packed the broken head. Well, I never received anything -even an answer to about 4 emails since February (to all addresses - Chad, Debbie, and info).
Now all of a sudden the Wonder Woman replacements were never made and are still yet to be produced at the factory. Makes no sense. If there was even one extra made for "replacements" I'd have gotten the head and someone else would've gotten the sword they needed....from even one extra statue. But instead here I sit at the end of July with a headless Wonder Woman.
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Yeah, pretty unacceptable. The whole replacement thing is way off from a customer service standpoint. The unlucky people who receive something damaged, can wait 4-6 months for their resolution. They can't order an extra 5-10 statues to hold for replacements, then sell them if they aren't needed?
People (myself included) went through the same thing with the Harley Quinn head replacements. I just didn't care about the wait on that one since it came with multiple heads.
I recall that same scenario with something else - maybe even the Harley heads. I can recall something "being on the boat" and arriving with something else, then it turned out that they were never on the boat. I get the impression there has probably been multiple times where Chad is told something by the factory/shipper and it turns out not to be true.
I think Chad is just way more of an optimist than I am. He's Charlie Brown and these factories are Lucy with the football.
"Hey Chad - those replacement heads are in that container that just docked. I swear! I won't pull the football away! Kick it!"
"Great news! I'll let everyone know. I'm gonna kick that football for sure this time!"
No replacement heads on the boat. Football pulled away.
"ARGGGGGGGGGGGGH!"