Quote:
Originally Posted by Josado
No, haven't had a chance really. Been so busy.
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Josado,
I got a reply back from BBST. And here is what a CS rep said...
Cain replied Dec 11, 4:31pm
Good afternoon
Thank you for your inquiry and I'll be happy to help. Non-refundable deposits are on orders to help us recover some of the burden cost of losing Pre-orders for products that we were expecting to be able to fulfill to customers, to cut down on unnecessary cancellations, and to improve the over all accuracy of our availability. Typically these are only necessary on more expensive products and I apologize for any inconvenience this may cause. Please let me know if you have anymore questions and I'll be happy to help. Have a great rest of your day!
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Sincerely,
Cain
Customer Service Representative
www.bigbadtoystore.com
321 SMC Dr. | Somerset, WI 54025